Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Search
United Kingdom
Customer Service/Sales Team Leader Salary - £28,900 plus Annual Bonus of £5400Location - Cumbernauld Job Description To manage and develop the Regional & Hospitality sector to achieve targeted sales growth whilst ensuring that the highest level of customer service and support are always provided, in line with the Sales Desk Quality Manual. To deput
Job Source: SearchSearch
Glasgow
Customer Service/Sales Team Leader Salary - £28,900 plus Annual Bonus of £5400Location - Cumbernauld Job Description To manage and develop the Regional & Hospitality sector to achieve targeted sales growth whilst ensuring that the highest level of customer service and support are always provided, in line with the Sales Desk Quality Manual. To deput
Job Source: SearchSearch
Cumbernauld, North Lanarkshire
Customer Service/Sales Team Leader Salary - £28,900 plus Annual Bonus of £5400 Location - Cumbernauld Job Description To manage and develop the Regional & Hospitality sector to achieve targeted sales growth whilst ensuring that the highest level of customer service and support are always provided, in line with the Sales Desk Quality Manual. To d
Job Source: SearchSearch
Glasgow
Customer Service/Sales Team Leader Salary - £28,900 plus Annual Bonus of £5400 Location - Cumbernauld Job Description To manage and develop the Regional & Hospitality sector to achieve targeted sales growth whilst ensuring that the highest level of customer service and support are always provided, in line with the Sales Desk Quality Manual. To d
Job Source: SearchMcRent
Shotts
To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our customers. Main responsibilities Deliver excellent customer service, at all times, ensuring customers comfort and safety Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail Assist in keepi
Job Source: McRentScotec Lifts Ltd
Glasgow, Glasgow City
We are currently looking for a Service Team Leader to join our service department. The successful candidate will work alongside the Service Manager, assisting the service and call out team. Responsibilities within this role will include: * Assisting and coordination of Service Engineers * Providing general assistance and guidance to the Service
Job Source: Scotec Lifts LtdScotec Lifts Ltd
Glasgow
We are currently looking for a Service Team Leader to join our service department. The successful candidate will work alongside the Service Manager, assisting the service and call out team. Responsibilities within this role will include: * Assisting and coordination of Service Engineers * Providing general assistance and guidance to the Service
Job Source: Scotec Lifts LtdQuarriers
Glasgow
Are you a natural leader looking for your next move within the social care sector? Are you passionate about supporting and mentoring people who help others achieve their dreams and goals? Is so then we have a great role as a Team Leader to join our well-established Connect 1service in Glasgow! Your new opportunity We are looking for a Team Leader
Job Source: QuarriersGlasgow
Customer Service Team Leader
Location - Glasgow
Shift Pattern
Monday to Friday 9am - 5pm
Required to supervise, lead, and support the existing call centre team as well on-board new starts and carry out training. Manage the day-to-day operational aspects of the team and ensure effective and efficient running of the call centre. Ensure high levels of customer satisfaction are achieved.
KEY RESPONSIBILITIES & ACCOUNT ABILITIES
* Coach & develop the skills & knowledge levels of team members
* Champion and enforce the adoption of business culture and values
* Carry out regular 1-2-1s, developing a culture where training and development are part of the team, identifying actions and working with staff to ensure skills and knowledge are developed effectively
* Be accountable for the effective use of company's work scheduling system
* Provide leadership, development and coaching of call centre staff
* Support the review of processes & ways of working to increase efficiency's and productive collaborative working (this may involve internal projects)
* Support the team
* Ensure quality monitoring of calls/stats are being carried out regularly
* Ensure regular training is being carried out on processes
* Carry out weekly/monthly client reports
* Carry out daily, weekly & monthly checks on spreadsheets (night shift reports, etc.)
* Pull open job reports and send to staff
* Monitor daily, weekly and monthly AMK reports
* Manage team in accordance with office etiquette / guidelines ensuring staff are ready to start work on time and log in / out times are in accordance with scheduled breaks etc.
* Deal with complaints from clients, tenant or customers
* Liaise with operation supervisors on manpower
* Be accountable and ensure all tasks are carried out efficiently by staff
* Deal with holidays requested by staff
* Carry out reviews
* Carry out return to work interviews and absence reviews when required
* Rapidly escalate any staffing issues or client issues to SDM
* Manage call centre shift Rota
* Ensure adequate cover when required whilst being mindful of costs of overtime etc.
* Involvement in the recruitment process to include reviewing CV's, arranging interviews, being part of the interview panel
* Be part of the standby out of hours team (on a rotational basis)
* Attend client meetings when required
* Ensure all company escalation processes and procedures are followed
* Ensure all disciplinary matters are dealt with in line with company practice and procedures
* Ensure all data protection, H&S and other legislative requirements are applied and enforced
* Ensure any equipment faults, system faults are reported timeously to avoid staff downtime
If this Team Leader opportunity interests you apply ASAP for immediate consideration...
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Email Alert for Customer Service Team Leader jobs in Glasgow
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.