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Warranty Admin

Leicester

£ 26000/annum

LB265 - Warranty Admin

Location: Leicester

Salary: £26,000

Overview:

First Military Recruitment are currently seeking a Warranty Admin on behalf of one of our clients.

The Focus of the Warranty Admin to ensure the effective management of depot warranty departmental and/or customer warranty claims, maximising warranty claim efficiency at all times.

Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Duties and Responsibilities:

Build strong and positive relationships with customer database and face to face

Build and document knowledge about the customer business and technical setup on an as and when basis

Feedback any important customer information to the Company

Ensure Warranty Department presents a professional image and portrays a polite and courteous manner at all times in all areas of the department.

Verification of parts and engineers labour times booked to warranty job cards

Receipt , labelling and safe storage of failed parts returned by service engineers

Submission of warranty claims to JCB via JDS and Rev8 computer systems

Monitor Techweb calls where applicable to claim submission and advise Service Supervisor of any additional requirements

Monitoring of “live” warranty claims

Packing and return of failed parts as and when recalled by JCB Warranty

Provide additional (eg: photographs and sublet invoices) information as and when requested by JCB Warrant...

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