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Macildowie Recruitment and Retention
United Kingdom
THE OPPORTUNITY: My client is currently looking to recruit for a Head of Contact Centre based in Leicestershire; this is a senior role in a rapidly expanding organisation.The Head of Contact Centre will manage the delivery of the support services we provide to customers across a range of contact channels including voice, e-mail and web-chat.The su
Job Source: Macildowie Recruitment and RetentionHastings Direct
Leicester, ENG, United Kingdom
*Experienced Contact Centre Team Leader* As a result of our UK Retentions department expanding significantly, we are seeking contact centre Team Leaders with experience to join us on our onshoring journey. You will be responsible for building a culture of excellence within your team by giving clear guidance and making sure colleagues know how imp
Job Source: Hastings DirectPremier Automotive
Leicester, Leicestershire
Centre Manager Premier Recruitment Solutions are working with a well-known brand within automotive fast fit to recruit a Centre Manager for their Leicester Branch. The ideal candidate will have a strong understanding of car technology but this is not essential. Demonstrate an ability to achieve sales whilst maintaining the highest levels of custom
Job Source: Premier AutomotiveHolt Recruitment Ltd
Leicester
Centre Manager - Leicester - £35,000 + Bonus - Fast Fit Service Centre Location - Leicester Job Title - Centre Manager Salary - £35K + Bonus Our client is a fast fit centre in Leicester, they are looking for an experienced Centre Manager to join their busy Service Department. This will be a combined role for a technician/tester to also assist i
Job Source: Holt Recruitment LtdPremier Automotive
Leicester
Centre Manager Premier Recruitment Solutions are working with a well-known brand within automotive fast fit to recruit a Centre Manager for their Leicester Branch. The ideal candidate will have a strong understanding of car technology but this is not essential. Demonstrate an ability to achieve sales whilst maintaining the highest levels of custom
Job Source: Premier AutomotiveExcel Resourcing
Leicester
CENTRE MANAGER (MOTOR TRADE) – LEICESTER POSITION: CENTRE MANAGER LOCATION: LEICESTER (LE1) BASIC SALARY: £35,000 OTE: £41,000 + Are you currently looking for a new challenge within the motor trade? Do you have experience running a workshop? If so, look no further than this fantastic opportunity to join a well-established centre based in the L
Job Source: Excel ResourcingExcel Resourcing
LE1, Leicester, City of Leicester
CENTRE MANAGER (MOTOR TRADE) – LEICESTER POSITION: CENTRE MANAGER LOCATION: LEICESTER (LE1) BASIC SALARY: £35,000 OTE: £41,000 + Are you currently looking for a new challenge within the motor trade? Do you have experience running a workshop? If so, look no further than this fantastic opportunity to join a well-established centre based in the L
Job Source: Excel ResourcingPremier Automotive
Leicestershire
Centre Manager Premier Recruitment Solutions are working with a well-known brand within automotive fast fit to recruit a Floating Centre Manager for their Leicestershire area. The ideal candidate will have a strong understanding of car technology but this is not essential. Demonstrate an ability to achieve sales whilst maintaining the highest leve
Job Source: Premier AutomotiveUnited Kingdom
THE OPPORTUNITY: Macildowie are currently recruiting for a Contact Centre Manager working for a growing organisation based in Leicestershire.This is an exciting opportunity to work for a company that is a leader in their industry and has a strong focus on delivering exceptional customer service. As the successful candidate, you will be responsible for managing the day-to-day operations of the Contact Centre, ensuring that the team is delivering a high level of service to customers, you will be a natural leader, drive positive people engagement to motivate and in-still the right professional working behaviours within your team, whilst working to achieve SLAs within a fast-paced, pressurised environment.Working shoulder-to-shoulder with your team to develop, train and motivate, you will be required to work initially on a full-time basis within the contact centre (Monday-Friday) across a 37 hour working week, to drive the change required. There will be opportunities required for flexibility, and occasional weekend working, if crisis situations occur! THE ROLE & YOUR RESPONSIBILITIES: Managing budget and stockReconciling bank transactions.Arranging trainings.Liaising with suppliers.Effectively addressing clients' inquiries via telephone, email, and social media platforms. EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE: Proven experience managing a Contact Centre team, preferably within a highly regulated, financial services backgroundStrong leadership and people management skills; you will inspire, lead and value your teamExcellent communication and interpersonal skillsStrong analytical and problem-solving skills; driven by metrics, constantly reviewing and embedding processes and activity to ensure that your SLAs are metAbility to work under pressure and manage multiple priorities
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Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
Email Alert for Contact Centre Manager jobs in United Kingdom
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