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Assistant Front Office Manager

Leeds

Why join us? As well as being rewarded with fantastic benefits, training and development, you'll be joining one of UK's Top 6 Best Places to Work in Hospitality 2023!

Stays across the UK at employee rate (a HUGE discount!)

Discounted Friends and Family rates (that'll make you really popular!)

50% off food and beverage in our hotels

A range of development and apprenticeship programmes

We're committed to your development and progression with lots of promotion opportunities

You'll get all meals on duty (because hard work is hungry work!)

Uniform provided

We're big on all things reward and recognition and celebrate success throughout the year

Commitment to your health and well-being

Flexible working arrangements

Discounted use of leisure facilities

Refer a Friend incentives to influence your earning potential.

The Role As ‘Assistant Reception Manager' you'll be on the front line, delivering on our mission!

You'll understand the importance of a fantastic first and last impression to the happiness of our guests. You'll be a passionate leader with the ability to motivate, and support your team in order to meet your financial goals and keep your department running smoothly. You'll have high standards when it comes to guest experience and brand standards and you'll take ownership and pride in your work.

What you'll be doing Top quality Customer service

Coaching and Training

Supporting with the day to day running of the reception

First point of contact for our guests

Checking guest in and out, processing payments

Excellent knowledge of the hotel facilities and services we offer

Maximising revenues and achieving financial targets

Delivering brand standards

Administration and Technology savvy

Available to work when the team and customer needs you

What'll make you a great fit for us here at Valor You'll never falter on striving for exceptional quality and standards. You'll understand the importance of your role in relation to the happiness of our guests and their lasting memory of our hotel.

You'll be methodical and have high expectations of yourself and others. You'll demonstrate your passion by taking pride in your work, delivering on your promises and doing the simple things brilliantly.

What you'll become a part of Valor Hospitality is a trusted, multiple award winning, and full service, international hospitality company operating in the US, UK, Europe, Africa, Asia and the Middle East. We are reimagining hospitality internationally, creating great ROI, driving commerciality with creativity and innovation. Recognised by owners, investors and developers as an innovative and trusted partner to drive revenue and increase profits.

Here in the UK we operate 35 properties across the brands of Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott Hotels and Courtyard by Marriott, in various locations throughout the UK. The Company continues to have ambitious development and growth plans.

Hotel Description A sleek, urban hideout nestled directly in the heart of the city, Crowne Plaza Leeds is an ideal meeting spot for international travellers via the nearby Leeds Bradford airport, with excellent rail and motorway links across the North. The hotel offers 7 event spaces and can accommodate up to 200 guests in its conference centre, with a large breakout space and outdoor terrace for downtime. Fitness and wellness facilities ensure guests can maintain their routine and unwind after business.

Valor Hospitality Europe has established itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.

Please visit https://valorhospitality.com/ to learn more about our existing hotels, other exciting job opportunities and our company.

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