Customer Service Specialist (German Speaking)
Newport Pagnell
£ 23500/annum
German Speaking Customer Service Specialist
Benefits - Competitive salary (£21,000 - £24,000), life assurance, yearly company bonus, social club, personal development voucher, vast online training, referral bonuses and more
Location - Newport Pagnell (2-3 days a week in the office & 2 days working from home)
New opportunity to join a global company as a Customer Service Specialist. The company specialise in performance improvement, working with companies on sales and channel incentives, event management, employee rewards and employer branding initiatives.
This role will involve working as first point of contact for users of the apps and initiatives that the company produces. You will handle email contact and inbound telephone calls effectively and efficiently.
Responsibilities:
To include, but not be limited to, the following:
· Respond to participant queries through the campaign hotlines and email helpdesk facilities adhering to all department processes
· To process all weekly supplier back-order reports according to deadlines
· Administer all Reward & Recognition campaigns, including order processing and monitoring of items ordered, and liaising with suppliers when necessary
· Surpass both internal and external customer expectations, ensuring that all fulfilment is completed within deadline and to an exceptional standard
· Provide quick and accurate fulfilment of gift vouchers and certificates o...