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HCLTech
Havant, England, United Kingdom
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never fo
Job Source: HCLTechLockheed Martin
Havant, England, United Kingdom
We have an excellent opportunity for a Service Desk Analyst to join our Service Management team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks. Key Responsibilities Collaborating closely with team members to carry out all day to day activities. Ensure that incidents and probl
Job Source: Lockheed MartinSecurity Cleared Jobs
Havant, Hampshire, United Kingdom
Our Client are looking for a Service Desk Analyst to work on full time onsite on a busy 24x7 Service Desk. It will be 12 hour shifts, including nights, working on a rota system. Relevant expertise includes: - Experience working on a 24X7 Service Desk, in a high availability environment and/or ability to demonstrate previous experience of deliveri
Job Source: Security Cleared JobsSecurity Cleared Jobs
Havant, Hampshire, United Kingdom
Our Client are looking for a Service Desk Analyst to work on full time onsite on a busy 24x7 Service Desk. It will be 12 hour shifts, including nights, working on a rota system. Due to the nature of the shift pattern this will suit candidates within a 30-40 minute commutable distance from the Client site. Relevant expertise includes: - Experienc
Job Source: Security Cleared JobsAdecco
Chichester
Services Analyst - Exciting Opportunity in Chichester! Are you passionate about sustainability and looking for an analytical role in a dynamic and innovative business? Our client, a leading organisation in the sustainability sector, is seeking an Analyst to join their team. This is a fantastic opportunity to work with blue-chip companies and other
Job Source: AdeccoAdecco
Chichester
Services Analyst - Exciting Opportunity in Chichester! Are you passionate about sustainability and looking for an analytical role in a dynamic and innovative business? Our client, a leading organisation in the sustainability sector, is seeking an Analyst to join their team. This is a fantastic opportunity to work with blue-chip companies and other
Job Source: AdeccoLeidos Innovations UK Limited
Fareham
Service Desk Team Leader Location: Whiteley, Hampshire Looking for an opportunity to make an impact?.. The Role: Reporting into the Head of Customer Enablement, where you will be responsible for the general day to day supervision of the existing Service Desk Team and the achievement of excellent service delivery and productivity. You will need
Job Source: Leidos Innovations UK LimitedDigital Waffle
Southampton, England, United Kingdom
Role: Service Desk Team Lead Location: Southampton Salary: Up to 40k DOE Digital Waffle is looking for a Service Desk Manager to join a fantastic client based in the heart of Southampton. This role is perfect for someone with a few years of management experience on a Service Desk, or who has been working on the third line with a solid understandin
Job Source: Digital WaffleHavant
Job Title: Service Desk Analyst
Location: Portsmouth
Salary: £25-£30 P/h
Key Skills: Unix, Linux, Windows OS, Active Directory, Tivoli, SolarWinds, Zabbiz, Networking, Firewalls, Service Desk
Are you a tech-savvy professional with a passion for solving complex IT challenges? A global leader in aerospace, defence, and security, is seeking a dynamic and dedicated Service Desk Analyst to join their innovative team. In this critical role, you will be the first line of support for our cutting-edge technologies, ensuring seamless operation and exceptional user experiences. If you thrive in a fast-paced environment and have a knack for troubleshooting and customer service, we want to hear from you. Join our client, where your expertise will contribute to groundbreaking advancements and secure the future.
The Role:
So, what will you be doing as a Service Desk Analyst ?
Collaborating closely with team members to carry out all day to day activities.
Ensure that incidents and problems are identified, triaged, and responded to efficiently and within require timescales. Ensuring that calls are correctly prioritised and categorised.
Ensuring that the Service Desk management tool is updated at each stage of the lifecycle of an incident.
Proactively monitoring our extensive estate of servers, using event management systems and other tools, to identify incidents and take appropriate action to maintain and control the resolution of these incidents within in a timely manner.
Liaising with specialist support teams.
Following process and work instructions to resolve incidents, problems and events.
Provide updates and reports on active incidents, problems and events.
Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service
Produce management reports from ITSM data
Performing or arranging software rebuilds following system failure.
Supporting the deployment of software configurations.
Support of a 24/7 shift pattern, including accurate time keeping and required to support shift cover
What are we looking for in our next Service Desk Analyst ?
Experience working on a 24X7 Service Desk, in a high availability environment and/or ability to demonstrate previous experience of delivering customer facing support in other industries.
Able to demonstrate an ability to meet challenges head on and adapt.
Experience of writing and implementing policies and procedures.
Relevant ITIL qualifications
Ability to identify and progress improvement opportunities.
Excellent analytical skills
Ability to learn new bespoke systems and applications not worked with in previous roles.
Experience of postal operations.
Experience of ISO 20000, 27001, 9001 assessment processes
Experience with any of the following technologies is preferred (however training is provided where required)
Service Management toolsets (ServiceNow/Hornbill/Remedy)
Tivoli Integrated Portal/BigFix/SolarWinds/Zabbix
A knowledge of Unix, Linux, command line environments, Windows OS, Active Directory
And understanding of Networking, firewalls, network monitoring tools
My client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next Service Desk Analyst, this is the opportunity for you!
This really is a fantastic opportunity for a Service Desk Analyst to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out!
***PLEASE NOTE***
BPSS or eligibility to gain is required to be considered for this vacancy
Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Email Alert for Service Desk Analyst jobs in Havant
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