Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Inplace Personnel Services Ltd
Alfreton
My client adapts cars so that people with mobility issues can get themselves and their mobility devices into and out of their car. They enable people to maintain their independence and the use of their car. Their products are genuinely liberating and transformative for their users, which is why 94% of their customers would recommend them to their
Job Source: Inplace Personnel Services LtdVibe Recruit
Nottingham, NOTTINGHAMSHIRE
Customer Contact Agent £23,000 per annum rising to £25,000 following probation. Plus, uncapped commission working Monday-Friday. Do you have at least 18 months experience within the Debt Resolutions/Debt Management industry...if so, please read on. We are currently recruiting for a Customer Contact Agent to join a fast growing company within the
Job Source: Vibe RecruitTravail Employment Group
Loughborough
Excellent basic salary, uncapped commission paid on all GP with no threshold, 33 -38 days holiday, pension, FREE parking, city centre office, incentives and target rewards. We are currently looking for a Recruitment Consultant to take ownership of your own desk to maintain existing accounts and develop new ones as part of our small, friendly and bu
Job Source: Travail Employment GroupTravail Employment Group
Loughborough, Leicestershire
Excellent basic salary, uncapped commission paid on all GP with no threshold, 33 -38 days holiday, pension, FREE parking, city centre office, incentives and target rewards. We are currently looking for a Recruitment Consultant to take ownership of your own desk to maintain existing accounts and develop new ones as part of our small, friendly and b
Job Source: Travail Employment GroupHAYS
Nottingham
Job Description Leisure Centre Manager - Paying up to £29,500! LEISURE CENTRE MANAGER East Leake Leisure Centre, LE12 6QN - East Leake Leisure Centre – Supporting the residents of our village £29,500 / annum 40hr / wk - three week shift pattern; days split into early, mid and evening with some weekend work required Job objectives and responsibil
Job Source: HAYSReed Talent Solutions
Nottingham
Are you passionate about providing excellent customer service? Would you like a role that enables you to meet and help new people every day? Then consider the position of Test Centre Associate at Reed in Partnership! We are on a mission to be the partner of choice for developing people and their communities. Reed in Partnership is a public serv
Job Source: Reed Talent SolutionsReed Talent Solutions
Nottingham
Are you passionate about providing excellent customer service? Would you like a role that enables you to meet and help new people every day? Then consider the position of Test Centre Associate at Reed in Partnership! We are on a mission to be the partner of choice for developing people and their communities. Reed in Partnership is a public serv
Job Source: Reed Talent SolutionsSudlows
Nottingham
With the continued expansion of our award-winning technical services company, Sudlows, who work throughout the UK, have a growing portfolio of projects and have a fantastic new role and opportunity for a Data Centre FM Engineer to join our successful business, wishing to take the next steps and develop their career in the field of mission critical
Job Source: SudlowsNottingham
The primary purpose of the role is to deliver service excellent for both the company and its customers by working in our Customer Contact team.
Hours/Shift Pattern
8.00am-5pm, 9.00am-6pm and 11.00am-8pm
If you opt for a 30 min lunch you would start 30 mins later unless on an early shift
Benefits:
Uncapped monthly commission.
Option of 30min or 60 min lunch agreed when you start
Life Insurance
Pension Contributions of 3% after 3 months
5 weeks holiday (they also have Xmas shut down)
This is a key customer facing role predominantly telephony based helping to assist our clients and their customers find the right solution to manage their outstanding utility bills and arrears. You will also assist our agents in the field set up and agree payment plans and process payments from customers. Operating in a contact centre environment dealing with both inbound and outbound calls.
The role is located in our clients Nottingham office and involves working with a growing team that works across a range of working times to deliver the full range of services we provide.
In addition, there is a requirement to deliver both Management and Client led KPI’s to ensure we achieve targets set for the business across a range of activities.
Key Responsibilities and Duties
Complete team workloads including but not limited to the following:
Answer incoming calls from clients’ customers to discuss the customers debt.
Answer incoming call to assist our field agents in dealing with our clients’ customers.
Assist our clients’ customers with their general queries.
Make outbound calls to our client’s customers to attempt to establish contact, discuss the outstanding debt and try to establish a payment plan or full repayment.
Update the relevant CRM systems with the information relating to your calls from general updates, details on the resolution gained and other data such as meter reads and vulnerability information.
Skills and Experience
Essential:
Minimum 18 months previous experience working in a call centre/customer contact centre
Organised and can accurately follow protocols to deliver a high and consistence service.
Solid numeracy and literacy skills
Able to work in a team environment and be able to multitask.
Proficient in Microsoft Office, and able to adapt to custom built CRM systems.
Proven track record of achieving targets and / or Key Performance Indicators
You must not have a criminal record and will be required to undergo a DBS check (Disclosure and Barring Service) and Credit Reference Check
Email Alert for Call Centre Agent jobs in Nottingham
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.