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Network Service Co-Ordinator

Southampton, England, United Kingdom

Sterling Personnel is currently recruiting for a Network Service Co-ordinator on behalf of our client based in Southampton .

Summary of Position :

Due to continued growth and expansion, we are looking for a Network Service Co-ordinator to join our client's successful team. With offices in Hampshire, Hertfordshire, and Cambridgeshire, the client designs, installs and maintains business telecommunication solutions, document solutions and IT support for customers throughout the UK.

Duties :

The main objective of the role is to manage the supply of network services to the client and maintain good relationships and process with suppliers and colleagues to ensure a smooth transition.

This includes,

Place and manage Fixed Line, Broadband, SIP, and mobile product orders using a variety of internal and external systems

Informing customers of new and ongoing orders via telephone and email

Updating customers with fault progress and timescales regularly

Ensure all internal systems are updated with the provision changes

Competencies Required :

Time Management Skills

Excellent customer service skills

Be able to work within a team as well as on own initiative

Be able to adapt to change

Excellent telephone technique and manner

Experience & Training:

An understanding of PSTN, ISDN, Broadband, SIP

An understanding of Ethernet Technologies desirable

An understanding of PBX / Hosted telephone systems (Cloud)

Experience using WLR ordering portal

Benefits:

Competitive salary

23 days holiday (moving to 26 with service)

Pension

Death In Service Insurance

Health Insurance

Employee Assistance Programme

Free treats and refreshments

Modern Offices

Free Parking

Fun Team Events

Perkbox

Development and training support

Ideal Candidate:

You are confident on the phone.

You enjoy multi-tasking and troubleshooting.

You are organised and self-motivated.

You have a can-do attitude and a pro-active & practical approach to your work.

You treat client experience with the upmost importance.

You enjoy working in a team and are happy to help & learn about other teams in the business.

Salary: £25,000 - £35,000 per annum depending on experience.

Job Types: Full-time, Permanent

The client will be looking to start the interview process as soon as possible.

If interested, please apply online, call 01332 215670 or text ‘NetworkServ’ to 07859 87353

Apply

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