Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Grafton Recruitment
Norwich
Job Title: Call Handler Location: Norwich (NR7) Hourly Pay Rate: Weekdays - £11.45 Evenings and Saturdays - £16.14 Sundays and Bank Holidays - £20.95 Hours: 20 per week (Monday to Sunday, afternoons and early evenings) Length of the contract: 12 weeks with potential to go permanent depending on progress Gi Group are now seeking to appoint a Call H
Job Source: Grafton RecruitmentRed Personnel
Norwich
Motor Claims Triage Handler (office based Norwich)Hours: 35 hours per weekDuration: 3 months initiallyPay rate: £13.14 per hour Flexible shift pattern Monday – Friday 09:00 – 17:00 Are you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most? We are looking for people who truly care and
Job Source: Red PersonnelRed Personnel
Norwich
Motor Claims Triage Handler (office based Norwich) Hours: 35 hours per week Duration: 3 months initially Pay rate: £13.14 per hour Flexible shift pattern Monday – Friday 09:00 – 17:00 Are you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most? We are looking for people who truly care
Job Source: Red PersonnelGrafton Recruitment
Norwich, Norfolk
Job Title: Call Handler Location: Norwich (NR7) Hourly Pay Rate: Weekdays - £11.45 Evenings and Saturdays - £16.14 Sundays and Bank Holidays - £20.95 Hours: 20 per week (Monday to Sunday, afternoons and early evenings) Length of the contract: 12 weeks with potential to go permanent depending on progress Gi Group are now seeking to appoint a Call H
Job Source: Grafton RecruitmentPertemps London
Norwich
Claims Call Handlers - temp £13.14 per hour - Norwich Insurance company is seeking experienced Claims Call Handlers to support their Motor Insurance team at their offices in Norwich. These are temporary positions to start by 10th June 2024 for an initial 3-month period and will pay £13.14 per hour. Working hours: 9am to 5pm, Monday to Friday - 3
Job Source: Pertemps LondonPertemps London
Sprowston
Claims Call Handlers - temp £13.14 per hour - Norwich Insurance company is seeking experienced Claims Call Handlers to support their Motor Insurance team at their offices in Norwich. These are temporary positions to start by 10th June 2024 for an initial 3-month period and will pay £13.14 per hour. Working hours: 9am to 5pm, Monday to Friday - 3
Job Source: Pertemps LondonPertemps London
Norwich
Claims Call Handlers - temp £13.14 per hour - Norwich Insurance company is seeking experienced Claims Call Handlers to support their Motor Insurance team at their offices in Norwich. These are temporary positions to start by 10th June 2024 for an initial 3-month period and will pay £13.14 per hour. Working hours: 9am to 5pm, Monday to Friday - 3
Job Source: Pertemps LondonARC Group
Norwich
Job Title - Property Call Handler Salary - £12.75per hour - temporary to permanent Location - Norwich Hours: Monday to Friday 8am - 4pm / 9am to 5pm (Parking available on site) Job Description: We are recruiting for experienced customer service focussed administrators to help grow and develop within a new team in a repairs and maintenance hous
Job Source: ARC GroupNorwich
Job Title: Call Handler Location: Norwich (NR7) Hourly Pay Rate: Weekdays - £11.45Evenings and Saturdays - £16.14Sundays and Bank Holidays - £20.95 Hours: 20 per week (Monday to Sunday, afternoons and early evenings) Length of the contract: 12 weeks with potential to go permanent depending on progressGi Group are now seeking to appoint a Call Handler to our Public Sector client based in Hellesdon, Norwich. Our client provides healthcare services for Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk, and Cambridgeshire. The role of the Call Handler will be to answer operational calls that come into the contact centre. The Call Handler will provide accurate assistance over the telephone using the appropriate software/triaging tools. If necessary, the Call Handler will put the caller in touch with other service providers, as appropriate. The position will require interaction not only with the public but also other healthcare professionals, emergency services and community organisations. Duties of the Call Handler
Form part of a team of Call Handlers who will normally provide the first point of contact with telephone callers to the company, on a 24/7 basis, working rotating shifts.
Take calls from Public relating to both Transport Bookings and District Nurse and Doctor enquires.
Receive and record telephone calls from a range of people/personnel including hospital staff; other health service professionals and other Emergency Services. This will also cover other clients and contracts that the contact centre handles.
Provide advice to clients as directed by clinical triage protocols and procedures. This will involve following a set process when applying the clinical triage software.
Ensure that the clinical triage process for each call received is factual and recorded accurately, to the fullest extent possible.
Ensure ICT systems are used appropriately, and report systems failures to the Contact Centre Supervisor. In the event of a systems failure all staff are required to initiate any appropriate steps in line with standard operating procedures, to support the Contact Centre in maintaining business continuity.
Deal with highly emotional, verbally aggressive, abusive, or threatening callers and defuse such situations when appropriate, often under difficult and hostile circumstances.
Role Criteria
Literate to tested level and ability to communicate clearly.
Keyboard skills.
Windows application literate.
Good geographical knowledge of Norfolk and Suffolk (you are likely to develop this skillset further whilst carrying out the role).
Excellent verbal communication skills.
Experience in a role dealing with the general public, face to face, or via the telephone.
Working as part of a team.
Willing to undergo Enhanced DBS (CRB) clearance.
Strict adherence to eligibility and confidentiality protocols.
Ability to multi-task.
Hiring Contact: Tiegan ClarkAgency: Gi Group
Email Alert for Call Handler jobs in Norwich
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.