Customer Service Co-ordinator (General) (Admin and Clerical)
Exeter
£ 14.24/hour umbrella per hour
Job Title: Customer Service Co-Ordinator (General) (Admin and Clerical)
Salary: £14.24 P/H LTD Umbrella
Hours: 37 Per Week
Type: Temporary Ongoing
Location: Exeter, EX1
Start Date: ASAP
Work Pattern: Monday - Friday | 08:30am - 16:30pm
Join our client's Net Zero and City Management Directorate as a Customer Service Co-ordinator. You will play a vital role in ensuring effective access to the full range of Public Realm services, providing first-point-of-contact support with a strong emphasis on allotments. If you thrive in a dynamic, customer-focused environment and are eager to support a variety of key administrative tasks, this role is perfect for you.
Key Duties and Responsibilities:
Serve as the first point of contact for public enquiries across Public Realm services, including email, phone, and personal contact.
Maintain comprehensive records of interments, assets, allotment sites, tenancy/license details, waiting lists, and more.
Lead the administration and support of the allotment service and arboricultural assets.
Collaborate with other Customer Service Co-ordinators to effectively administer services like Allotments, Bereavement, Parking, Engineering, and PR Assets.
Invoice customers, order supplies, and coordinate debt recovery.
Develop, review, and maintain administrative systems with an emphasis on asset records and mapping.
Support the preparation of data reports for service managers.
Essential Criteria:
Experience provid...