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CUSTOMER & SALES SUPPORT EXECUTIVE

York

CUSTOMER & SALES SUPPORT EXECUTIVE

Are you interested in working in a fast-paced, customer driven environment, where no two days are the same? We are looking to recruit for two Customer & Sales Support Executive to join our friendly growing team.

We offer hybrid working, parking and an excellent benefit package.

WHAT'S YOU WILL WANT TO KNOW...

Hybrid working - 2 days at home and 3 in the office

Permanent position

Salary £24 -25K per annum plus £1,000 per annum bonus, based on company profit scheme and paid quarterly

Hours, Between 8.30am to 5.30pm on a weekly rota basis ( 8.30am - 5pm or 9am - 5.30pm) with 1 hour lunch

Holidays: 23 days per annum, Jan - Dec, increases with service

Benefits: Simplyhealth, Denplan, Life Insurance and contributory pension

A SNAPSHOT OF THE CUSTOMER & SALES SUPPORT ADMINISTRATORS DAY...

You will support the Sales Team to assist them in the day-to-day administration of their customers accounts. Provide excellent Customer Service to ensure that the retention of customers is a priority within all aspects of the role.

Support the sales team to assist in all day-to-day administration of their customer accounts

Provide excellent customer service to ensure that the retention of customers is priority

Take incoming calls and orders

Check and monitor the sales email inbox and online orders

Update systems, maintain customer data and sales activity information

Input all orders daily, ensuring they are on the system ready for despatch in a timely manner and provide order confirmation to the customer.

Assist with resolution of customer enquires or complaints

Assist with written quotations to customers

Does this sound like a good fit for you?

Previous experience within a customer service or administration role in an office environment

Excellent communication skills (written & verbal) with a strong emphasis on professional email communication

Professional telephone manner, able to communicate clearly and concisely to business customers.

Proficient on Microsoft Office

Experience in working with technology-based solutions or telecommunications is desirable but not essential

Apply

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