Events & Groups Manager

Edinburgh

Why Join Apex Hotels ?

You will receive a warm welcome into the Apex family on joining us as a Events and Groups Manager i n Edinburgh . We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will add a new dynamic to our innovative and supportive Events and Group Team. We believe it is our personality, style and friendliness that makes Apex Hotels.

Role Overview:

As an Events & Groups Manager,you will demonstrate an exceptionally strong focus and drive to deliver and exceed revenue objectives. Responsible for the day-to-day management and supervision of regionally based Events & Groups team members. You will: effectively promote all our hotels facilities and services to achieve the maximum sales revenue and client satisfaction for each event; ensure that each booking is handled efficiently from client enquiry through to post experience feedback; ensure all department standards are met including maintaining accurate status and administration of all bookings in our property management system (PMS) and communicate effectively with clients and Operational teams at each hotel ensuring the success of each event.

This role is one of 4 regional Managers, each based at our Event & Groups regional offices, Bath, Dundee & London. Alongside your peers, you will drive a strong one team culture and mentality, across the wider department

Main Responsibilities:

Ensuring the team proactively convert enquiries and sales opportunities.

Promote all of the Hotels and their facilities to achieve Events & Groups budgets for each hotel.

Ensuring the department produces high quality booking detail and admin, allowing our Operational based team to deliver excellence for our clients.

Working with the team to exceed department KPIs.

Ensure the team deliver a total sales approach with all clients and agents, by upselling, cross selling, and maximising revenue generation, together with creation of sales leads for Sales Team.

Deliver Revenue and Forecast reports on a weekly and monthly basis.

Taking responsibility for customer satisfaction, staff recruitment, training, monitoring staff performance and increasing sales.

Identify need periods in business when compared to budget, Propose and implement proactive actions to address this need.

Create and nurture innovation and change to ensure smooth running of department.

Ensure equitable division of departmental workload amongst team members.

Encourage and lead by example a strong one team culture across all regional Event & Group Teams

An opportunity has arisen to be a part of our dynamic and driven sales division, in the role of Event & Groups Manager, based in Edinburgh

About you:

You will be a true people person, dedicated to the development and growth of our people and our culture. Through your personal credibility you will naturally create, develop and sustain high trust relationships with all stakeholders. You will have a real passion for events, and you will have excellent attention to detail in order to provide consistent standards. You will be great at multi-tasking, you will be efficient at solving guest/client enquiries and all with a smile and infectious personality!

We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have:

Previous Hotel Event and/or Group rooms manager or assistant manager related experience

Strong leadership skills

Track record of working to high standard/attention to detail

Previous experience of working in a fast-paced environment

Excellent customer service and communication skills

Absolute attention to detail and flexibility are required in response to changing client requests

Excellent sales techniques in order to maximise sales revenue

You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

29 days holiday

Training and development from day one

Employee events and celebrations

Inhouse company interactive employee communication APP

Entry to our state-of-the-art gym and pools

Healthy meals to enjoy while you're working.

Access to an external Employee Assistance Programme

Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date.

£200 referral bonus when your friends or family join the team.

Following your first successful 3 months, youll also receive

Access to our discounts and wellbeing platform Treat Yourself Here, unlocking savings and experiences for you and your family.

Involvement in our employee of the quarter and annual recognition schemes

Long service recognition

Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two

50% discount in our restaurants

Cycle to Work Scheme

Discounted room rates for employees, friends, and family

Spa treatments and product discounts

Critical Illness & Life Assurance cover

We encourage you to bring your true self to work. Well provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, theres a place here for you. We have one ask - that you bring your personality, ideas, and spark. Were an innovative, thriving business and we want you to be part of our exciting journey.

If thisis you,Click Apply. We look forward to hearing from you.

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