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Pareto
Shoreham-by-Sea
Graduate Consultant Our client: An innovative, dynamic technology company are on the lookout for ambitious graduates to join their team as a Graduate Consultant. This multi-award winning company boast a lively atmosphere in a sought after location. With offices across the globe, there are myriad opportunities for progression both across the UK and
Job Source: ParetoHarvey John
Brighton
We have a fantastic opportunity for an intelligent and career focused graduate to become a Graduate Trainee Accountant in Brighton, East Sussex. We are working with a well established chartered accountancy firm based in central Brighton who are looking for a bright and ambitious graduate to join their friendly team. You will be given the opportunit
Job Source: Harvey JohnPareto
Shoreham-by-Sea
Graduate Consultant Programme Our client: An innovative, dynamic technology company are on the lookout for ambitious graduates to join their team as a Graduate Consultant. This multi-award winning company boast a lively atmosphere in a sought after location. With offices across the globe, there are myriad opportunities for progression both across
Job Source: ParetoAcademics
Crawley
Are you an ambitious individual who loves talking to people, getting to understand their motivation and supporting them on their path? Are you resilient, tenacious and prepared to make mistakes in order to learn and keep progressing? Having joined Academics 5 years ago in what was a new branch at the time, I've seen consultants join and grow in wha
Job Source: AcademicsPareto
Shoreham-by-Sea
Graduate Consultant Scheme Have you recently graduated from university, but still unsure with what career path to take? Keep reading - it could be one of the best career decisions you ever make! What career path appeals to you the most? A mundane job with little progression opportunities A working environment with no office culture One with fantast
Job Source: ParetoRaymond George Consultancy Limited
Brighton
Already Graduated in 2023 ? (or perhaps 2022) Perhaps you have had some experience in a customer service role? Or worked in retail and hospitality providing first class customer service? Its not unusual that after graduating you may not entirely be sure what your career options may be as yet BUT you do already know that you are keen to use your b
Job Source: Raymond George Consultancy LimitedFuture Build Recruitment
brighton, england, United Kingdom
Trainee Recruitment Consultant Brighton (The Lanes) We are on the lookout for our next Recruitment Consultant to join the Brighton team. We are an agency that wants to genuinely support and coach you from the offset and have a brilliant track record of retention and promotion in the first 12 months of somebody’s journey with us! You’ll be joining
Job Source: Future Build RecruitmentHays Specialist Recruitment Limited
Brighton
Hays Recruitment Trainee Recruitment Consultant The Opportunity We are looking for a Trainee Recruitment Consultant to join our Technology team, focused on sales driven recruitment into permanent placements across our growing Tech space. Are you an ambitious and driven individual looking for an opportunity to develop a long-term career in a busines
Job Source: Hays Specialist Recruitment Limitedbrighton, england, United Kingdom
Job Purpose:
At Cloud 9 Insight, we are offering an exciting opportunity for recent graduates to kickstart their careers in the technology industry as Graduate Trainee Consultants. This role, within our Client Success Team (CST), serves as the foundation for our career progression program, offering the opportunity to potentially earn £50k within 3 years through dedicated continuous learning and professional development within the role.
As a valued member of the Client Success Team (CST), you will play a vital role in ensuring client satisfaction by managing tickets and delivering exceptional services and products. Your primary objectives will include achieving NPS (Net Promoter Score) targets, actively sharing client feedback to facilitate successful client retention and expansion and providing support for Delivery team activities.
Your success in this role will be measured by your ability to meet NPS targets, promptly handle and close tickets, deliver outstanding customer service, and proactively address issues to ensure timely resolution. Join our team and embark on a rewarding journey of professional growth and achievement within the dynamic and innovative technology industry.
Role Responsibilities:
Act as the primary point of contact for all client needs, ensuring their satisfaction with our products and services
Build and maintain strong, long-lasting relationships with clients through regular communication and engagement
Develop a deep understanding of each client’s business, goals, and objectives, and provide tailored solutions to meet their specific needs.
Manage client expectations, respond to inquiries, and proactively identify potential issues and risks
Collaborate with internal teams, including sales, product development, and support, to ensure a seamless customer experience
Monitor customer satisfaction metrics and take proactive steps to improve customer retention and growth
Identify opportunities for upselling and cross-selling products and services to existing clients and share with Sales team
Support Delivery team with environment installations and base configuration
Deliver pre-prepared product training to clients
Proactively manage escalations of tickets to Microsoft for resolution
Ensure all changes to client systems conform strictly to playbook and Life Cycle Management as well as Cloud9 Contract requirements
Support onboarding and training of clients in the use of our systems as well as our CST processes
Experience Required:
Excellent communication skills, both written and verbal
Strong problem-solving skills and a proactive approach to identifying and resolving issues
Positive, can-do attitude, and a passion for delivering exceptional customer experiences
Impeccable attention to detail and delivery against high-quality standards
Ability to manage multiple clients simultaneously whilst maintaining high levels of customer service and communication skills
Ability to work independently and as part of a team
Self-motivated with a solutions-outcome mindset
Customer-focused attitude with an ability to quickly build relationships
Experience We Appreciate:
Bachelor’s degree in Business Administration preferred
Experience in customer success or account management
Experience using CRM software and other customer management tools
Knowledge of the industry and market trends
Microsoft certifications passed – PL200 plus one of the following modules MB210/220/230/240
Email Alert for Graduate Trainee Consultant jobs in brighton, england, United Kingdom
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