Duty Manager - Dual Services Manager (FM)

Glasgow, Scotland, United Kingdom

JOB TITLE: Duty Manager - Dual Services Manager (FM)

LOCATION: Glasgow Fort

REPORTING TO: General Manager

SHIFT PATTERN: 5 out of 7

WORKING HOURS: 40 hours per week

SALARY: Competitive

OVERVIEW OF JOB DESCRIPTION

You will work alongside 2 other Duty Manager on a roster pattern and take responsibility of operational and service delivery at Glasgow Fort.

Salary is competitive and overall package also includes a competitive bonus.

Working pattern varies with shared weekends off between 2 other Duty Managers.

Within the role you will be required to oversee the daily operational delivery of security, cleaning, landscaping and general maintenance for all operations as Glasgow Fort, Glasgow.

The as a responsible Manager you will effectively assume complete responsibility for the contract on a day-to-day basis with a dotted line to the ABM General Manager for Senior Management support.

Both internally and externally you will be required to ensure that the retail park, Centre Management Office, all public areas including all associated service yards/roads, toilets, common areas and back of house areas are fully secure and cleaned to a level of service which exceeds the clients' expectations and are safe through a planned and proactive management program.

ABM UK operate in an honest and integral manner, meeting our clients' demands in the best way possible. We concentrate on putting people first - the client team, our employees, and our customers. We believe in being open about what we do and how we do it. We are passionate about getting things right first time and delivering value for money. We also concentrate on getting the job done to the highest standard and everything we do is backed up by the quality of our service, our proactive relationship with the client, the creativity of our ideas and the direct approach we take.

Main Duties & Responsibilities:

This role will include a variety of tasks including the following:

• To responsibly manage the cleaning, security, landscaping and maintenance team onsite at Glasgow Fort in line with company policies and procedures alongside two other Duty Managers.

• Understand the importance of Health, Safety and Wellbeing within all we do ensuring a Safe and welcoming environment for our team members.

• Provide essential operational support to the Centre Management Team.

• Ensure both Security and Cleaning teams exceed service level agreements and exceed KPI's monthly.

• Arrange supply chain orders, works and ensure appropriate permits are in place with inspection and sign off of all works on complete

• Ensure continuous open communication both verbally however also through written formal reports.

• Support programs relating to all aspects of the colleagues including training, H & S, development and

welfare at work.

• Ensure all licenses and vetting for security teams are in place and updated accordingly. Report and

update on the status of each.

• Drive and develop the team in relation to Security Skills/Emergency Response coaching and needs.

• Ensure high standards are always achieved, being flexible to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure continuous improvement and best practice are continually delivered.

• To control the delivery of the staff rosters, completion of payroll and correct manning levels ensuring

compliance is always maintained.

• Carry out daily audits to ensure high standards of a safe/secure and clean environment is evident throughout at all times. Compile a daily report on this audit to ensure that any issues are highlighted to the management team.

• Actively manage recruitment, induction training, developing, and retraining of staff, to include customer service training. Ensuring all staff employed are competent to carry out their role. Fully responsible for ensuring customer service standards are met, working closely with the other Site Duty Manager to ensure that any new standards and relevant training are implemented.

• Ensure adequate quality performance measures (KPI's/SLA's) are adhered to and any non-compliance is resolved in a professional manner with clear plans and next steps visible to all.

• Prioritize all incidents ensuring all key personnel are always kept fully informed. Guide staff through the reporting procedures and ensure that records are maintained.

• Ensure strict compliance to the Data Protection Act and associated regulations.

• Deliver excellent leadership, communication and motivation to the team including communicating daily so that a sound communication channel exists in order that team goals can be achieved.

• Ensure objectives, performance reviews and toolbox talks are completed monthly. Circulate

information on toolbox talks, and keep the wider team updated.

• Ensure staff on-site are fully conversant with their individual tasks with monitoring and developing programs in place.

• Ensure any night/pm activity is correctly supervised and measured.

• Manage the incident and accident reporting procedures.

• Ensure all HR related cases specific to staff onsite are followed up and actioned, in line with ABM policies & procedures, with the support of ABM Human Resources department.

• Ensure all assignment instructions and risk assessments are updated and meet the needs of the site specifics.

Skills Required:

• Valid SIA License's (Security Guard, Door Supervisor & CCTV) desirable, however candidate must work towards having SIA licenses if successful.

• Exceptional Communication, written and spoken.

• Minimum 5 years Security and Cleaning management experience desirable.

• Management experience of a large mult skilled soft services team

• Excellent communication skills both verbally and in written format

• Have a full understanding of working as a team and building a culture to support the development of people.

• Experience of delivering security, cleaning, and associated services to a high standard.

• Good IT literacy skills.

• Strong customer service focus with attention to detail and understanding of mystery shopper expectations.

• Self-motivation, confidence, and enthusiasm.

• Flexible / supportive team player.

• Ability to work effectively and flexibly within a busy, dynamic working environment.

• Excellent interpersonal and organizational skills.

Benefits

·       Competitive Salary

·       Competitive Bonus

·       Leadership/Management Training Courses

·       Cycle to work scheme.

·       ABM Cares - fully paid fundraising/volunteering days for a charity of your choice

·       Life Assurance

·       We Care scheme which includes discounts on flights & retail outlets.

·       24/7 Mental Health support line