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Tate
Milton Keynes
IT Service Desk Support (2nd Line) Full time, office-based role Up to £28,000 plus 20% shift allowance and excellent benefits. (based on 28k basic, you would earn £33,600 per annum including the shift allowance) As Service Desk Operator, you will be working for a global organisation, assisting with the roll out of network equipment across various c
Job Source: TateIn Technology Group Limited
Milton Keynes
2nd Line Engineer Location: Fully remote Salary: £35,000-38,000 (DOE) + excellent benefits + fully remote My client, a leading Managed Service Provider is looking for an experienced 2nd Line Engineer to join their team on a fully remote basis. Providing support to their end clients and customer mainly in the education sector. Responsibilities: Prov
Job Source: In Technology Group LimitedEAC Consulting Group
Milton Keynes
EAC are representing a Market Leading Organisation in Milton Keynes who are looking for a 2nd Line IT Technician to join their growing team. Basic salary £26,000-£32,000 22 days annual leave (increases with length of service) & BH's Modern office working space with an supportive Team Duties for 2nd Line IT Technician: Provide 2nd line support for I
Job Source: EAC Consulting GroupDataCareers
Central Bedfordshire, England, United Kingdom
Role: Service Desk Analyst Location: Luton (with potential for hybrid working after probation) Salary: £26 - 28K + a comprehensive range of Employee Benefits Key Skills: Service Desk Support, 1st and 2nd line, MS Office, technical support, investigating technical issues and resolving or escalating Why Apply: This role joins a busy, friendly tea
Job Source: DataCareersHuman Capital Ventures
Bedford
Are you an experienced IT Service Desk Analyst seeking a new challenge? Our Client is a market-leading organisation that is growing rapidly through business acquisition and is currently looking to hire a 1st/2nd Line IT Service Desk Analyst for their IT shared service centre. As an IT Service Desk Analyst, you will be a key member of their shared
Job Source: Human Capital VenturesHuman Capital Ventures
Milton Keynes
Are you an experienced IT Support Analyst seeking a new challenge? Our Client is a market-leading organisation that is growing rapidly through business acquisition and is currently looking to hire a 1st/2nd Line IT Support Analyst for their IT service centre in the heart of Milton Keynes. As an IT Support Analyst, you will be a key member of their
Job Source: Human Capital VenturesIntec Select Ltd
Loughton, Milton Keynes
2nd Line Support Analyst – Milton Keynes - Consultancy - £30,000 - £35,000 + Excellent Benefits Overview: Our client, a leading Microsoft consultancy partner, is looking for an experienced 2nd Line Support Analyst to work with several of their key clients. Role & Responsibilities: Taking ownership and managing tickets through resolution or esca
Job Source: Intec Select LtdIntec Select Ltd
Linslade
2nd Line Support Analyst – Leighton Buzzard - Consultancy - £30,000 - £35,000 + Excellent Benefits Overview: Our client, a leading Microsoft consultancy partner, is looking for an experienced 2nd Line Support Analyst to work with several of their key clients. Role & Responsibilities: Taking ownership and managing tickets through resolution or e
Job Source: Intec Select LtdMilton Keynes
£ 26000 - 33000/annum excellent benefits
IT Service Desk Support (2nd Line)
Full time, office-based role
Up to £28,000 plus 20% shift allowance and excellent benefits. (based on 28k basic, you would earn £33,600 per annum including the shift allowance)
As Service Desk Operator, you will be working for a global organisation, assisting with the roll out of network equipment across various customer sites in the UK and Europe.
The role primarily involves the receipt of incident notifications from customers or network monitoring systems, on-going management of incidents (including technical troubleshooting), and subsequent resolution of incidents for external customers.
The UK head office is based in Milton Keynes, and you'll be working as part of a friendly and well-established team.
This would suit someone who has worked in an IT support/Service desk role previously.
In this job, your duties will include:
Log and own customer incidents
Update incidents with detailed and relevant information in a timely and effective manner
Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution
Technical 2nd and 3rd line troubleshooting and resolving remote site network issues
Ensure Customer Service Level Agreements are met or exceeded
Respond to customer enquiries in a timely and efficient manner
Ensure engineers are despatched when required and according to the SLAs in place for all customers
Provide reports for internal and ex...
Email Alert for Service Desk - 2nd Line jobs in Milton Keynes
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