Order Management Manager
Coventry
The Order Management Manager is responsible for providing an integrative approach to the customer demand, stock, production control and planning aspects of our Supply chain, working in unison with Sales, Purchasing, Production, Warehouse and Logistics.
The post holder will build professional, collaborative working relationships with many stakeholders;
Internally; Sales, Purchasing, Production, Warehouse and Logistics, to ensure there are no bottlenecks or shortages preventing the business from meeting our customers’ requirements or the delivery of finished goods.
Externally; Customers and Suppliers (external & intercompany), building relationships, challenging information and managing expectations.
Main Duties & Responsibilities
Manage, motivate and coach the Order Management team
Working through direct reports, ensure all Order Management employees are effectively being utilised and working to maximum potential.
Manage the ongoing development of each team member in line with business needs whilst considering succession planning for future needs.
Identify best practice, continuous improvement and ways for the team to add value.
Oversea the Order Management customer interaction, ensuring customers receive an exceptional service.
Liaise with the relevant sales member and order management team member to understand the short term and longer term customer requirements. Ensure all sales order information is captured ...