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Reed
Norwich
Systems Engineer/3rd Line Support Annual Salary: Starting at £36k Location: Norwich - hybrid working (3 in 2 wfh) Job Type: Full-time We are seeking a Systems Engineer to join our Service Desk team at a fast-paced IT company. The successful candidate will provide both onsite and remote technical support, manage complex technical issues, and en
Job Source: ReedHolt Executive
Norfolk
Holt Executive has partnered with a leading company providing satellite communication solutions for remote locations within the maritime, energy and government sectors. Understanding the critical importance of staying connected in today's world, the team leverage expertise and cutting-edge technology to provide a range of reliable connectivity sol
Job Source: Holt ExecutiveHolt Executive
Norfolk
Holt Executive has partnered with a leading company providing satellite communication solutions for remote locations within the maritime, energy and government sectors. Understanding the critical importance of staying connected in today's world, the team leverage expertise and cutting-edge technology to provide a range of reliable connectivity sol
Job Source: Holt ExecutivePEAK PROCESSING LTD
Wroxham, England, United Kingdom
Peak Processing provide marine survey data processing and analysis services to global energy clients. We own and operate reasonably significant IT systems for a business of our size, including public and private cloud based Windows and Linux workloads. We are looking for a locally based (Wroxham, Norwich or immediate surrounding areas) perso
Job Source: PEAK PROCESSING LTDIn Technology Group Limited
Norwich
Title: 2nd Line Onsite/Field Engineer Location: Head Office- Norwich (onsite & field work to surrounding areas) Salary: £30,000-35,000 per annum (DOE) I have partnered with a telecommunications company who outsource their IT to SMEs in and around the Norfolk area. They are looking for an experienced 2nd Line Engineer who can bridge the gap between
Job Source: In Technology Group LimitedIn Technology Group
Norwich
Title: 2nd Line Onsite/Field Engineer Location: Head Office- Norwich (onsite & field work to surrounding areas) Salary: £(phone number removed) per annum (DOE) I have partnered with a telecommunications company who outsource their IT to SMEs in and around the Norfolk area. They are looking for an experienced 2nd Line Engineer who can bridge the
Job Source: In Technology GroupIn Technology Group
Norwich
IT Field Engineer Location: Norwich Salary: £(phone number removed) per annum (DOE) I have partnered with a telecommunications company who outsource their IT to SMEs in and around the Norfolk area. They are looking for an experienced 2nd Line Engineer who can bridge the gap between their 1st line and 3rd line engineers. Requirements: Ticketing
Job Source: In Technology GroupIn Technology Group Limited
Norwich
IT Field Engineer Location: Norwich Salary: £30,000-35,000 per annum (DOE) I have partnered with a telecommunications company who outsource their IT to SMEs in and around the Norfolk area. They are looking for an experienced 2nd Line Engineer who can bridge the gap between their 1st line and 3rd line engineers. Requirements: Ticketing system suppor
Job Source: In Technology Group LimitedNorwich
Join a leading a IT services, support, and product provider, specialising in the Education sector and an increasing corporate clientele nationwide. Renowned for strong partnerships with major technology vendors, we deliver innovative and reliable IT solutions. Our culture emphasizes inclusivity, innovation, and a commitment to client-focused service. We are big enough to matter and agile enough to care deeply about our customers. Excellent benefits on offer.
What We Offer:
A competitive salary from £30,000 to £34,000, depending on experience and certifications.
A generous holiday package including 25 days plus bank holidays, with extra days off during the Christmas period.
A pension scheme with a 5% employer contribution.
Significant opportunities for career advancement.
Car and driving licence required.
Who We Are Looking For:
We are seeking a skilled, professional, and experienced Onsite ICT Support Engineer to expand our Engineering support team. The ideal candidate will demonstrate strong abilities in face to face IT support, effective collaboration with team members, and clear communication with customers. A solid understanding of ITIL frameworks and service desk operations is crucial.
Job Role:
Based in Norwich, this role includes a combination of office work and remote support. You will be a critical part of our Service Desk Team, working under the guidance of the Service Desk Manager and alongside other support engineers to provide exemplary remote IT support.
Key Responsibilities:
Provide dedicated IT support for clients.
Keep clients informed about the status of their support tickets.
Ensure compliance with SLAs and prioritise support tickets as needed.
Collaborate with manufacturers for necessary hardware support or replacement.
Escalate complex or urgent issues to appropriate senior team members.
Essential Technical Skills:
Proficient in Windows OS, Windows Server environments, Active Directory, and more.
Skilled in Office 365, Azure AD Connect, Google Workspace, and Mobile Device Management.
Experienced with network management, including switches, VLANs, WiFi/WLAN, web filtering, and firewalls.
Essential Soft Skills:
Polite, friendly, and confident demeanor.
Strong communication skills in English.
A logical problem-solving approach, eager to learn new technologies.
Good time management and the ability to handle pressure effectively.
Desirable: Industry-recognised certifications, particularly from Microsoft, and familiarity with educational sector applications and services.
This role offers a chance to grow professionally within a supportive and innovative environment. Apply now to become part of a team dedicated to excellence and effective IT solutions.
About GreatFind Recruitment
Here at GreatFind Recruitment, with 20 years EdTech experience, we specialise in Sourcing IT Talent for Education and the technology sector. Our clients include schools, multi-academy trusts, IT service providers, IT resellers, and educational software providers,
Providing marketing, sales, technical, and operational professionals is our forte. At our agency, we know exactly what skills, personal attributes, and work experience our candidates need to succeed within our clients' businesses.
We are an equal opportunity provider.
Please note that as a result of the high volume of applications we receive, we may not be able to provide individual responses to each application. If you have not received any communication from us within three business days, please consider your application unsuccessful.
Email Alert for Onsite IT Engineer jobs in Norwich
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