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Unity Trust Bank
birmingham, england, United Kingdom
We are looking for a Complaints and Customer Experience Lead to join our team! About Unity Trust Bank plc Unity is a specialist business bank with a difference. Unity supports SMEs and organisations that share its values in wanting to contribute to positive economic, social and environmental change. We operate throughout the UK, with offices in Bi
Job Source: Unity Trust BankStonewater
Coventry
Here at Stonewater, we are now looking for a Customer Complaints Officer - HOS to join our Customer Relations Team, which delivers our customer complaints service and manages our relationship with the Housing Ombudsman Service (HOS) As our Customer Complaints Officer -HOS, you will be crucial in helping us to us to improve the customer experience f
Job Source: StonewaterMidas Recruitment
Birmingham
If you’re a skilled listener who has the ability to efficiently resolve issues, then we want to hear from you as our client is growing its customer service team by hiring a dedicated Complaints Handler . Founded over three decades ago and headquartered in Birmingham, this manufacturer and retailer has grown organically and now serves customers acr
Job Source: Midas RecruitmentP3 Search & Selection
Warwick
We are looking for a customer care manager in the CV34 Warwick. This job involves dealing with complex cases and requires a high level of empathy. The company is a well known insurance business. Permanent position. Full Time. Monday to Friday. £26-28K Pear year. Please apply to arrange an immediate interview.
Job Source: P3 Search & SelectionPeregrine
CV1, Coventry, West Midlands (County)
Local Government & Social Care Ombudsman (LGSCO) For 50 years we’ve been the voice of the public. Our free and impartial service helps people put things right with their local council or adult social care provider. We use what we learn from complaints to improve local public services and independent adult social care provision. We don’t take sides
Job Source: PeregrineCoulter Elite Resourcing
Hinckley
Client Engagement Specialist - Complaints Hinckley Up to £24,000 Coulter Elite Resourcing are currently looking for a Client Engagement Specialist to work with one of our well-established clients based in Hinckley. Principle Responsibilities for the Client Engagement Specialist: * To work within the Client Experience Team and be the first poin
Job Source: Coulter Elite ResourcingCoulter Elite Resourcing
Hinckley, Leicestershire
Client Engagement Specialist - Complaints Hinckley Up to £24,000 Coulter Elite Resourcing are currently looking for a Client Engagement Specialist to work with one of our well-established clients based in Hinckley. Principle Responsibilities for the Client Engagement Specialist: * To work within the Client Experience Team and be the first poin
Job Source: Coulter Elite ResourcingNixor
coventry, england, United Kingdom
We are currently working with automotive giant, who are growing their team within their new range of Modern Luxury Cars. This role will be working within the complaints/relationship Centre, an integral division within our esteemed Customer Experience function. Our mission is simple yet profound: to deliver unparalleled client experiences and suppo
Job Source: NixorCoventry
Complaints & Customer Care Administrator - 4 months temporary to perm - Immediate start - Coventry based - 9am - 5pm some Hybrid working will be available paying £12.20ph.
Our client have a brand new team and they are now expanding! luxury office environment with outstanding facilities!
Job responsibilities:
General office administration including compensation payments, regulatory letters, and managing a centralised mailbox.
Arranging team meetings and preparing agendas.
Ensure KPIs, quality and performance are delivered to the highest standards ; written and verbal communication.
Manage contact through multiple channels including social media, telephone, emails and letter.
Manage and organise your own case load.
Data reporting as and when required.
Sustaining and developing effective relationships with key internal and external stakeholders.
Skills & Experience required:
Good numeracy, literacy skills including not taking.
Good IT skills, including Microsoft Word, Excel and outlook.
Good communications skills.
Strong organisational skills.
Strong Administration skills.
If you have the skills and experience and can start straight away then please apply now before it is too late?
Email Alert for Complaints & Customer Care Administrator jobs in Coventry
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