Desktop Engineer - 5943
York, England, United Kingdom
We are looking for a team orientated, customer focused and enthusiastic Desktop Engineer to support a leading client providing a best-in-class 2nd/3rd line support within a Tech Bar (Walk in Centre) environment and at the users deskside, the Tech Bar also provides a virtual service for remote workers.
This is a full-time permanent on-site position based in York, working 37.5 hours a week, Monday - Friday, 09:00 - 17:00.
Our client's site is located in the city centre with good access to public transport links, shops and city centre parking, limited on site parking is also available.
Due to the nature of the client's work the successful candidate will need to be able to obtain SC Security Clearance. For this reason, we are only able to progress with applications from British nationals.
As a Desktop Engineer your role will involve supporting the onsite tech bar and deskside services as well as remote appointments covering:
Windows operating system – all related issues
AD Management
Management for laptops/desktops and mobile devices
Office 365 /2019 – all related issues
related issues (Standard & Non-Standard)
and nonstandard HW Devices (inc peripherals like monitors, label printers, etc)
& Portable Devices experiences for SIM configuration, how-to questions
on eyes software issues (IOS, Android, and Windows)
cabling and port patching
Hands and Eyes for other support teams
of end users laptops
What we're looking for:
interpersonal communication skills
experience in either a Tech Bar (Walk in Centre) or direct end user desk side support
Previous experience in an IT support organisation covering:
Windows 10
365/Office and applications inc Outlook
Active Directory
hardware knowledge, laptop keyboards, memory, hard drives
with network fault troubleshooting
with network printer installs and configuration
with remote tools to control end user devices
understanding of ITIL incident management
to work independently (but still part of a larger team)
Desirable skills / qualifications:
or current SC security clearance desirable
license with own transport as there may be requirements to support other sites
This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.
As an FDS Employee you will benefit from:
benefits including, private medical and health insurance, basic cover paid by employer
eye test vouchers
pension scheme
protection after 6 months’ service should you be off work due to serious illness
days holiday rising by 1 day per year to max 25
to purchase / sell additional holiday
insurance
Assistance Programme, free confidential advice covering a range of areas including mental health and financial support
Apply now for consideration!
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