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Devonshire Hayes Recruitment Specialists Limited
London
Are you an experience IT Support Analyst? Do you have at least 1 years’ experience working in a law firm or professional services environment? If so, I have a great opportunity for you. I am working with a top London law firm to find the right IT Support candidate for a 6-month FTC contract based in their London office, the salary available is up t
Job Source: Devonshire Hayes Recruitment Specialists LimitedAdaptiva
united kingdom
Support Analyst (UK) About Adaptiva Adaptiva, the Autonomous Endpoint Management company, delivers the fastest way to patch and manage endpoints at scale. The company offers OneSite, the first fully adaptive autonomous endpoint management (AEM) platform. At Adaptiva, we pride ourselves on being a great place to work, driven by our relentless purs
Job Source: Adaptivavertex-it-solutions
London
Job Summary: To provide desktop and remote support to users, maintain the service desk platform, software deployment, hardware configuration and provide excellent customer service.This role is 5 days a week in the office. Main Responsibilities: Triage incoming requests and incidents via email, telephone, self-service, ensuring appropriate resolutio
Job Source: vertex-it-solutionsPearson Whiffin Recruitment Ltd
London
IT Support Analyst We are looking for someone with experience of Active Directory, Windows Server, Anti-Virus and ideally Intune with maintenance of Laptops, mobile devices, printers and overall support to users. You will be working with a team to provide 1 st -2 nd line support to users, take ownership of asset management and provide an overall
Job Source: Pearson Whiffin Recruitment LtdSafestore
Borehamwood
This is a French speaking role In our commitment to excellence, we thrive on a set of guiding principles that shape our approach at Safestore. We actively cultivate a culture where assisting colleagues isn't merely a task but a shared passion, fostering a collaborative environment that places a premium on support. Our unwavering commitment to e
Job Source: SafestoreAimee Willow Connex
London
The Role The successful candidate will report to the London-based Associate Director of ICT and will work closely with our larger ICT team based in Mumbai. The Responsibilities Managing all aspects of the Lonon office hardware and software requirements Purchasing and upgrading laptops and desktops Investigating and solving internet connectivity iss
Job Source: Aimee Willow ConnexProactive Appointments
London
IT Support Analyst – 6 Month FTC Our client seeks an experienced IT support Analyst to join their team on a 6-Month Fixed Term Contract. Please note, the role is 100% on-site in London. You will be expected to resolve 1st and 2nd line support calls and to assist with resolving higher level calls. You will be the onsite presence for desk side suppor
Job Source: Proactive AppointmentsOptima UK Inc Ltd
London
Job Title: IT Support Analyst Location: NW10 (Park Royal) Salary: up to £30,000 Job Type: Permanent The Role Our client is currently looking for an IT Support Analyst. My client is a leading manufacturer of ambient foods. The successful candidate will play a key role in being responsible for the maintenance as well as the reliable operation of comp
Job Source: Optima UK Inc LtdLondon
Are you ready to step into an exciting opportunity with a global SaaS organisation? My client is looking for a Dedicated Support Analyst to join their fast-paced growing organisation!
Location - Fully Remote Salary - £27,000 - £32,000 Start Date - ASAP
As part of the Customer Support team, you will be responsible for managing and maintaining the relationships with their customers after the implementation process.
You are the first point of contact for the customer and are proactive in finding workarounds to your customer's issues and enhancement requests as well as following up internally on the resolution of these issues, defects or enhancement requests.
Primary activities include issue diagnosis, troubleshooting, and incident management. The Support Analyst will use strong problem-solving skills, combined with excellent communication and customer focus, to maintain high levels of customer satisfaction.
The Role:
Respond in a timely fashion to contact from customers, resellers, and professional service engineers, via phone, email and electronic incident submission.
Effectively interact with customers of all ability levels to understand the customers request and rapidly assess severity level.
Define, research, and resolve customer issues in a timely accurate manner, routing non-technical issues to appropriate personnel using approved business processes.
Provides timely updates to the customer, coworkers, and management on the status of outstanding issues.
Maintain status of issues in the call-tracking system and perform appropriate follow-up on escalated issues.
Conveys customer feedback to appropriate business areas such as Marketing, Product Management and Development.
Contribute, review and maintain knowledge base content on an ongoing basis.
Understand the customer's configuration, context and practices
About you:
Bachelor's degree in Computer Sciences (CS) or Management Information Systems (MIS) and/or 1-2 years of experience in a similar position
Minimum of 2 years experience working in a technical support environment
Minimum of 2 years in a customer service environment
Ability to take ownership of complex issues/assignments and follow through to completion
Demonstrates aptitude to prioritise and handle multiple issues simultaneously
Effective oral and written communication skills
Strong attention to detail and accuracy
Ability to work independently in a fast-paced technical environment
Team player
Competencies:
Microsoft Operating Systems
Microsoft Office Suite
Internet and networking technologies
Zendesk
Jira
Exposure to Project Management theory and/or practice (desirable but not essential)
Familiarity with System Development Life Cycle (desirable but not essential)
If you thrive in a fast-paced environment, possess exceptional customer service skills then we invite you to apply for this exciting opportunity. If you would also like to discuss this role in more detail, please contact the Pursuit Office on .
Support Analyst jobs in London
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