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Senitor Associates
United Kingdom
3rd Line Support Engineer - Cheshire - £40K My Client, an MSP based in Cheshire are looking for a 3rd Line Support Engineer to join their technical team. Main duties Assisting and backing up the team. Skillfully identifying software and hardware issues and resolving most client concerns through remote networking and on-site visits. Ensuring top-n
Job Source: Senitor AssociatesEverpool
United Kingdom
System/Network Engineer Upto -£40,000 per anum - DOE of 3rd line support Full time hours – Flexible choice between 8.30am and 5.30pm Office, home and field based. Full driving licence required. Everpool Recruitment, are looking for an experienced Networking Engineer, to join our client based In Runcorn, the role is commutable from Mersey side,
Job Source: EverpoolIngram Micro
Northwich
It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: 2nd Line Support Engineer Join us as a 2nd Line Support Engineer at Comms-care and play a pivotal role in delivering exceptional technical support. You'll be at the forefront of resolving IT issues, collaborating with a dynamic team to ensure seamless o
Job Source: Ingram MicroSenitor Associates
United Kingdom
2nd Line Support Engineer - Cheshire - £28K My Client, an MSP based in Cheshire are looking for a 2nd Line Support Engineer to join their technical team. Main duties To offer consumers first-line help desk support. Helping and collaborating with the team. To conduct site inspections and offer installation and support locally. To be able to precisel
Job Source: Senitor AssociatesIn Technology Group Limited
Liverpool
Job Title: 2nd Line Cloud Support Engineer Location: Liverpool City Centre Work Structure: Hybrid Salary: up to £32,000 Our client, an established company delivering solutions through systems integration by designing, provisioning and supporting multiple IT systems, are looking to expand their growing team and are hiring a 2nd Line Cloud Suppo
Job Source: In Technology Group LimitedTalos
Great Sankey
Talos360 - Where Innovation Meets Exceptional Service! At Talos360, we're not just a market-leading B2B talent software product; we're a dynamic force that thinks like a services business. Committed to delivering outstanding customer service, we continuously strive to provide our clients with a superior way to attract, engage, recruit, hire, and r
Job Source: TalosC4S Search Ltd
Ormskirk
JOB TITLE: 2nd Line Support LOCATION: Lathom, Ormskirk PACKAGE: £25-35k WAY OF WORKING: Office Based THE BUSINESS: My client are a reputable manufacturing company with a legacy that has lasted for many years. THE OPPORTUNITY: A vacancy has arisen within my clients service centre for a Service Centre Analyst reporting to the Team. The IS Service
Job Source: C4S Search LtdTalos360
Warrington
Talos360 - Where Innovation Meets Exceptional Service! At Talos360, we're not just a market-leading B2B talent software product; we're a dynamic force that thinks like a services business. Committed to delivering outstanding customer service, we continuously strive to provide our cli...
Job Source: Talos360Liverpool
Job Details: 3rd Line Support Engineer
Salary: Up to £45,000 depending on experience
Job Type: Full Time (37.5 hours per week)
Full Job Description
We are a successful company dedicated to providing top-notch IT support and solutions to businesses across the Liverpool city region.
Joining our team offers the chance to be part of a growing firm, providing excellent career development opportunities, and contributing to the business's evolution.
We are seeking a highly motivated and skilled team player with experience in a third-line role, preferably within an MSP environment. The ideal candidate will assist in enhancing the support team's technical knowledge, communicating effectively with both customers and account managers, and demonstrating a passion for IT and exceptional customer service.
This role entails providing senior-level IT infrastructure and systems engineering support, design, and implementation to clients of a Managed Services Provider and Consultancy. It serves as the final escalation point for IT issues, requiring exceptional technical expertise, occasional after-hours work, on-call support, and site visits. Strong communication skills are crucial for direct interaction with non-technical staff.
Responsibilities:
Providing 3rd line technical support for hardware and software issues.
Acting as a technical leader for support issues, training and advising team members to enhance their skills.
Offering technical support and engineering for networking infrastructure, contributing to WAN, LAN, and Cloud design, implementation, and security.
Taking ownership of assigned incidents and managing them to resolution.
Delivering exceptional customer service and demonstrating a willingness to exceed customer expectations.
Utilizing a 'hands-on' problem-solving approach and effectively managing workloads.
Required Skills:
5+ years of demonstrable experience in IT support services or consultancy
Experience in installation and configuration of systems
Proficiency in Microsoft Server technologies such as MS Server (2016,2019, 2022), Active Directory Services, Group Policy, Windows Terminal Services, PowerShell, etc.
Advanced Exchange (2016, 2019) installation, configuration, and troubleshooting
Virtualization configuration and troubleshooting (HyperV/VMware)
Firewall troubleshooting across mainstream products
Network Management skills including TCP/IP, L3 routing, VLAN management, and LAN/WAN
SQL Server troubleshooting experience
General hardware/software troubleshooting and problem-solving skills
Disaster Recovery, Replication, and Recovery knowledge
Anti-virus technologies expertise (Eset, Bitdefender)
Willingness to attain Microsoft accreditations
Desirable Skills:
Microsoft 365 - Azure, SharePoint, OneDrive, Exchange & Intune/Endpoint Manager proficiency
Scripting and task automation using tools like PowerShell
Relevant Microsoft certifications in Networking/Desktop/Servers
Advanced level experience with VoIP systems (CTX) - troubleshooting and administration
Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies.
People. Technology. Connected.
Connexa Technology is acting as an Employment Agency in relation to this vacancy.
3rd Line Support Engineer jobs in Liverpool
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