CUSTOMER RELATIONS HANDLER
York
CUSTOMER RELATIONS HANDLER
Are you ready to seize an exciting opportunity working for a Global Organisation offering HYBRID working and excellent BENEFITS
Based in the heart of York, with a stunning modern office and lots of great transport links within a 5 minute walk
As a Customer Relations Handler you will benefit from a fantastic salary of £33K and LOVELY working hours, Monday to Friday no weekends, EVER!
BENEFITS:
Up to £33K
Hybrid working from the get go
Central location
25 days holiday + 2 additional well being days + Bank Hols
5 year sabbatical - every 5 years you get to take an additional 4 weeks of paid sabbatical leave
Amazing benefit package e.g ability to buy/sell holiday, good pension, discounts
DUTIES:
Handling your very own portfolio of complex insurance complaints in a fast paced environment, managing and prioritising your own workload ensuring all regulatory timescales are met
Thoroughly investigating and analysing complaints to achieve fair and reasonable outcomes
Interacting directly with customers both over the phone and email, communicating clearly, concisely and in a professional manner.
Supporting customers empathetically during the course of the complaint
Identifying root causes and complaint trends,You will work with the relevant business areas and senior stakeholders to identify and implement any necessary changes to prevent future complaints and improvements to our service offering
SKILLS/EXPERIENCE REQUIRED:
Previous experience in a similar technical complaints role and/or previous experience within the insurance sector would be ideal
Willing to 'go the extra mile’ and give exceptional service every time to internal and external customers
Ability to challenge the current processes and operations through the use of influencing and negotiating skills
Exceptional customer service skills
You may have experience in addition to this which we will be happy to discuss. If all the above aligns with your experience and you would like to learn more, we would love to hear from you.
Please send your CV and let’s discuss the role.
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