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Rise Technical Recruitment Limited
United Kingdom
IT Support Engineer Cheshire £25,000 - 28,000 DOE + Company Van & Fuel Card, 28 Days Holiday, Pension, Free Parking This is an excellent opportunity to join a fast-paced IT solutions specialist who are growing again due to winning a number of new contracts, this innovative MSP offers progression and development opportunities.This company are a th
Job Source: Rise Technical Recruitment LimitedMatched Group
Warrington
Technical Support Engineer Role - Run technical checks and investigate technical issues to maintain a healthy technical environment Location - remote Warrington office as and when needed; Must be based in the North West UK Salary - £25,000 - £28,000 + benefits Are you a Technology Graduate or someone with 12+ months experience in a similar rol
Job Source: Matched GroupRise Technical Recruitment
Cheshire
IT Support Engineer Cheshire £25,000 - 28,000 DOE + Company Van & Fuel Card, 28 Days Holiday, Pension, Free Parking This is an excellent opportunity to join a fast-paced IT solutions specialist who are growing again due to winning a number of new contracts, this innovative MSP offers progression and development opportunities. This company are a t
Job Source: Rise Technical RecruitmentAbsolute Recruitment
Middlewich
Job Title: Technical Support Location: Middlewich – Office Based, including some travel to deliver support to Customers on their sites – These customers are based across the North West Hours: Monday to Friday, 9am-5pm. (With 1 week in 4 on call and occasional weekend working). Salary Range: Up to £28,000 dependent upon experience Company Van av
Job Source: Absolute RecruitmentAbsolute Recruitment
Middlewich
Job Title: Senior Technical Support Location: Middlewich Hours: Monday to Friday, 9am-5pm. (With 1 week in 4 on call and occasional weekend working). Salary Range: Up to £40,000 dependent upon experience (Plus on call, call out fees). Are you looking for your next Technical Support role? Experience in MSP with a wide range of exposure to every
Job Source: Absolute RecruitmentCrossword Recruitment
Daresbury
Job Title: Technical Support Specialist (Hybrid) Location: Hybrid / Daresbury Company Description: Our clients business was founded to combat supply chain issues and improve the Quality, Delivery and Cost performance of suppliers. From helping OEMs and SMEs reduce the bullwhip effect of the supply chain, to network management and collaboration,
Job Source: Crossword RecruitmentProactive Appointments
Liverpool
AS400 Technical Support Hybrid Our client, a leading, family run UK organisation have an exciting opportunity for an AS400 Technical Support professional to join on a permanent basis in one of 2 new roles based at their locations in the Liverpool area. This role requires a hands on background with AS400/iSeries but also an awareness or experience
Job Source: Proactive AppointmentsProactive Appointments
Fazakerley
AS400 Technical Support Hybrid Our client, a leading, family run UK organisation have an exciting opportunity for an AS400 Technical Support professional to join on a permanent basis in one of 2 new roles based at their locations in the Liverpool area. This role requires a hands on background with AS400/iSeries but also an awareness or experience
Job Source: Proactive AppointmentsChester, England, United Kingdom
Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. At Telefónica Tech we believe that technology can do great things: from extracting all the value of data to make the best business decisions, to ensuring the resilience of every organisation to build a more sustainable future. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. We are a global business with local strategic hubs in Spain, Brazil, the UK, and Germany.
In the UK and Ireland, Telefónica Tech UK&I has over 1,000 professionals helping leading brands and organisations across public sector, financial services and insurance, retail and manufacturing and commercial markets to unlock the power of integrated technology for all. We bring together in one place a unique combination of the best people, with the best tech and the best platforms. All in a simplified manner, to make a real difference to every business, every day. The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.
Job Description
The Role:
Technical Services Engineer to provide onsite and remote support to a managed service customer, to resolve IT problems across multiple technology areas including Office 365, Networking, Windows Desktop Support and Backups. Ideally 2-3yrs experience.
Key Responsibilities:
Manage tickets logged in our IT Service Management System and prioritise these in relation to the set SLA agreement in place with the customer, the risk and approximate amount of time required for the ticket;
Liaise directly with the customer to resolve issues;
Investigate the problem whilst keeping in contact with the customer and logging notes in the system;
Engage with Telefónica Tech and/or client partners to resolve issues
Weekend and out-of-hours will sometimes be necessary but not immediately;
On- call rota operated on evening and weekends;
Assisting with ongoing projects.
In addition to the above duties and responsibilities the post holder must be prepared to undertake such additional duties which may result from changing circumstances, but which may not of necessity change the general character or level of responsibility to the post.
Skills & Experience:
An understanding of and experience with support and implementation of parts of the following technology areas;
O365;
An ability to work to tight deadlines and manage priorities;
A minimum of 2 years working within a dedicated IT department;
VMware; management, and deployment of Virtual Machines;
Automated Patch management via WSUS and third-party tools;
End user support ie. Windows 10/ Windows 11, VPN, account administration etc.
Network technologies ie. TCP/IP, VPN, DHCP/DNS, Firewall etc.
Windows Server technologies (Active Directory, Group Policies, Remote Desktop Services, etc.);
Backup technology (Veeam);
A methodical troubleshooting approach and strong attention to detail.
Interpersonal Skills;
A high level of self-motivation together with a willingness to learn new skills;
A flexible and enthusiastic approach to the job;
Good problem solving and decision-making skills;
Can demonstrate exceptional levels of customer service and care;
Good communication, organisation and presentation skills including the ability to write clear and concise proposals;
Strong time management and coordination skills;
Ability to work to tight deadlines;
Up to date knowledge of technologies.
Qualifications
Microsoft, Cisco, VMware & Veeam certifications (desirable but not required)
Additional Information
Additional Information:
Must have the right to live and work in the UK;
Due to our location, access to own transport is essential;
7.5 hour shifts between 08.00am and 18.00pm Monday to Friday (37.5 hours per week).This is an onsite position;
On-call on rotation;
Technical Services Support Engineer jobs in Chester, England, United Kingdom
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