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Circle Recruitment
St. Albans
2nd Line IT Support Engineer - MSP - £30K-£35K A well-established MSP of 15 years are now actively looking for 2nd Line IT Support Engineers with good working knowledge of Office 365, Active Directory and ideally previous MSP experience. Here you'll be joining a close-knit service desk of 6 who are responsible for supporting their client base o
Job Source: Circle RecruitmentCircle Recruitment
St. Albans
1st/2nd Line Engineer - MSP - £25,000 A well-established MSP of 15 years are now actively looking for 1st/2nd Line IT Support Engineers with good working knowledge of Office 365, Active Directory and ideally previous MSP experience. Here you'll be joining a close-knit service desk of 6 who are responsible for supporting their client base of rou
Job Source: Circle RecruitmentOptoma
Hemel Hempstead, England, United Kingdom
This is a role based in the Hemel Hempstead office (HP1 2UJ) with hybrid working available. About Optoma A passionate, customer-focused brand, Optoma products captivate, inspire, and connect people for a better experience. The Optoma Group has regional headquarters in Europe, the USA, and the Asia Pacific with well-established channels across thr
Job Source: OptomaIn Technology Group Limited
Milton Keynes
2nd Line Engineer Location: Fully remote Salary: £35,000-38,000 (DOE) + excellent benefits + fully remote My client, a leading Managed Service Provider is looking for an experienced 2nd Line Engineer to join their team on a fully remote basis. Providing support to their end clients and customer mainly in the education sector. Responsibilities: Prov
Job Source: In Technology Group LimitedCrimson
Milton Keynes
2nd Line Support Engineer - Milton Keynes 5 Days per week onsite - £35,000 2nd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 2nd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, re
Job Source: CrimsonCrimson
Milton Keynes
2nd Line Support Engineer - Milton Keynes 5 Days per week onsite - £35,000 2nd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 2nd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, r
Job Source: CrimsonJobheron
Milton Keynes
An experienced 2nd Line IT Field & Support Engineer with at least 3 years of experience is needed to join the team at this leading Managed Services Provider supporting IT infrastructures for multiple clients across Milton Keynes or the region on a full-time, remote (work-from-home) basis. Candidates must be good communicators, clear thinkers and f
Job Source: JobheronIntec Select Ltd
Loughton, Milton Keynes
2nd Line Support Analyst – Milton Keynes - Consultancy - £30,000 - £35,000 + Excellent Benefits Overview: Our client, a leading Microsoft consultancy partner, is looking for an experienced 2nd Line Support Analyst to work with several of their key clients. Role & Responsibilities: Taking ownership and managing tickets through resolution or esca
Job Source: Intec Select LtdLeighton Buzzard
2nd line Support Engineer
Focus Group Recruitment is seeking a talented Level 2 Service Desk Engineer for our client, a reputable IT service provider. The successful candidate will provide onsite technical support for software, hardware, and network problems, ensuring smooth operations and maximum benefits for the client. This role requires a professional who can diagnose and resolve issues, maintain technical documentation, and offer end-user training as needed.
Position Overview:
As a Level 2 Service Desk Engineer, you will support the Client Management team and assist with various client-facing and internal administration tasks. This includes logging and investigating customer tickets, providing technical support, and ensuring that the client’s network and systems run smoothly.
Key Responsibilities:
Log and investigate customer tickets, providing permanent fixes or workarounds to restore service.
Offer Level 2 server, network, and desktop technical support, aiming for a high level of first-time fixes.
Take end-to-end ownership of customer tickets, identifying underlying causes and implementing permanent solutions, escalating to a Senior Engineer when necessary.
Manage and adhere to internal and customer SLA’s, communicating any concerns.
Manage client expectations through clear and effective communication.
Collaborate closely with customers to maintain and support their infrastructure and tickets.
Perform hardware and software installations.
Create and maintain customer-specific infrastructure documentation within the IT Glue Knowledge System.
Share information with the Senior Engineer to resolve issues confidently and effectively.
Maintain up-to-date industry and technical knowledge in line with business needs.
Ensure accurate time entries within the Connectwise Manage PSA tool and submit timesheets weekly.
Occasionally visit the Data Centre in Milton Keynes during emergencies.
Undertake any other reasonable requests.
Qualifications & Experience:
Extensive experience as an IT engineer supporting customers.
Proven experience in a customer-facing role.
Familiarity with working to SLA’s to meet customer and contract requirements.
Experience working as part of a wider service delivery function.
Experience supporting multi-site clients (including multi-country).
Intermediate level knowledge and application in:
MS Windows Server Technologies
Exchange/Hybrid Technologies
Active Directory management and administration
Office 365 management and administration
Excellent verbal and written communication skills for both technical and non-technical audiences.
High standard of customer-focused personalized support.
Ability to follow processes and procedures strictly.
Creative, analytical problem-solving skills with innovative thinking.
Methodical approach to client requirements resolution.
Ability to manage changing workloads and priorities.
Ability to work both within a team and independently.
Technical Skills Required:
Configuration and troubleshooting of:
All MS Windows Server Platforms
All MS Exchange Technologies
All O365 Technologies
PC/Server hardware diagnostics and upgrades, including understanding RAID configurations and iLO on servers.
AD configuration for new users, new OU’s, sites and services, and issue resolution.
DNS troubleshooting within Active Directory-based structures.
Basic understanding and troubleshooting of Group Policies.
Apply Today:
If you are a dedicated IT professional with a passion for customer service and technical excellence, we invite you to apply for this exciting opportunity and take the next step in your career as a Level 2 Service Desk Engineer.
Location : Leighton Buzzard
Salary : - £35,000 + Excellent Benefits
Email Alert for 2nd line Support Engineer jobs in Leighton Buzzard
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