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Sales Administrator

Birmingham

Experienced in Customer Service, Sales Support and Administration? Do you thrive in a fast-paced, fun and busy environment? Want to work alongside a small, friendly and supportive team? Get in touch today!

The Role

£25,000 - £27,000

Discretionary Annual Bonus

Parking on-site

Mon - Fri 09:00 AM - 17:00 PM

Central Birmingham

Main Responsibilities:

Sales order processing

Provide end to end sales support

Handling customer queries (mainly via email)

Follow up customer quotations

Follow up for payments and customer confirmations

Maintain and develop the existing customer database

Liaising with external departments and suppliers in UK and Europe to ensure goods are shipped to deadline

Coordination of shipments and deliveries

Handling and responding promptly to customer enquiries via inbound calls and emails

Accurately process customer orders and action amendments accordingly

Provide updates to customers regarding progress of orders, any production, delivery, credit or other issues affecting the order

Resolve and process required paperwork relating to any invoice, delivery or other queries raised by customers

Provide admin support to field sales representatives with occasional attendance at tradeshows as required

Attend training and to develop relevant knowledge and skills

What you will need?

Sales Administration and Customer Service experience is essential

Experience in Sales order processing is advantageous

Ability to to learn lots of products

Excellent attention to detail with accurate data entry skills are essential

Strong communication and rapport building skills

Ability and confidence to handle conflict and resolve problems arising to ensure delivery deadlines are met

Knowledge and work experience with a ERP/ CRM system would be advantageous

Excellent standard of English both written and spoken and Maths

Worked as part of a small team

Please get in touch today :)

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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