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Candidate Source
Ashby de la Zouch
Join a leading provider of technology solutions for the transport industry in Customer Services. THE CUSTOMER SERVICES ROLE: Overall, you will be a vital link between service staff who perform on-site routine services and installation and the customer. This will include: Reviewing and updating engineers' work on their field management system Ensu
Job Source: Candidate SourceCandidate Source Ltd
Ashby-de-la-Zouch
Join a leading provider of technology solutions for the transport industry in Customer Services. THE CUSTOMER SERVICES ROLE: Overall, you will be a vital link between service staff who perform on-site routine services and installation and the customer. This will include: Reviewing and updating engineers' work on their field management system Ensu
Job Source: Candidate Source LtdEileen Richards Recruitment
Syston, Leicestershire
Customer Service Advisor Syston, Leicestershire – Hybrid working (2 days office based) £23,500-£25,000p.a. Start Date 24th June * Do you enjoy being on the phones building rapport & handling customer queries? * Have you previously worked in a call centre or customer service office environment? * Would you like to be a part of a modern, innovate
Job Source: Eileen Richards RecruitmentProject Start Recruitment Solutions
Derby, Derbyshire
We are a successful and well established business, offering office products, workwear/PPE and facilities services nationwide. We are looking for an experienced Customer Services Executive to offer exceptional service to all our clients. (Office Hours Mon-Fri) Customer Service is accountable for the operation and administration specifically covering
Job Source: Project Start Recruitment SolutionsVantage Recruitment
castle donington
Customer Service Advisor, Castle Donington (own transport or 15 minutes walk from the bus stop), £24,000 - £25,500, Monday to Friday 9am - 5pm If going that extra mile and ensuring your customers have a smile on their face when they have spoken with you makes you happy, then this is the perfect role for you. Playing a crucial role with your high
Job Source: Vantage RecruitmentSF Recruitment
Derby
SF are looking for a Customer Service Advisor to join our dynamic client in the heart of Derby City Centre! This position will be on a temporary basis for at least 3 months to support them at their busiest time , with the possibility for extension. They are a leading company dedicated to providing exceptional customer service. They are now looking
Job Source: SF RecruitmentService Care Solutions
Loughborough
Job Title - Customer Service Advisor Location - Loughborough LE11 Contract - Sept 2024 Hours - 20 Role summary - This company is seeking three part-time Customer Service Advisors to join their team to handle enquiries from the public. The successful candidates will be responsible for providing information and advice in a busy customer service e
Job Source: Service Care SolutionsPAM
Ilkeston, Derbyshire
Do you take pride in creating great experiences for your customers and are you ready for a new challenge? If that's a yes, we have an exciting opportunity to welcome someone into the Customer Service Team here at Saint-Gobain PAM's Ilkeston Head Office (and later in the year in our new offices at Bilborough). to support us in our aim to ensure that
Job Source: PAMNottingham
Customer Service Administrator
Nottingham
A fantastic opportunity to join one of the UK’s fastest growing, most innovative Fire and Security Companies, with over 20 years’ experience within the industry. My client is looking for an experienced Customer Service Administrator to join the team.
Package
£22-24,000
Main Responsibilities
Deal directly with customers either by telephone, electronically or via a customer portal and to provide ‘best in class’ service Interact with both external and internal customers in a timely and effective way to provide the best in business customer service.
To process telephone calls/emails relating to service / breakdowns and within the agreed KPI’s
Provide accurate and timely updates on customer portals
Review Customer Service levels and raise poor service performance levels to Management.
Ensure that customer complaints are dealt with in a timely manner and to the customers satisfaction.
Liaising with your specific account(s) helpdesk/Web portal daily to process call outs, invoicing queries and any necessary further works.
Chase reports, updates, etc. from subcontract labour.
Maintain/ update quote log & service order log (daily) Senior.
Ensure month end invoicing closed off and deadlines are adhered to.
Raise credits notes for Senior sign off.
Liaise with account helpdesk/ web portal daily to process call outs, invoicing queries.
Sales enquiries are processed and quote requests from the portal are added as an enquiry.
Ordering any relevant parts relating to any engineering works taking place at your specific account(s) including SSW.
Knowledge and Responsibilities
GCSE Math’s/English C or above
Knowledge of customer service principles and practices.
IT skills, including Microsoft packages and email. Knowledge of administrative procedures.
Accuracy at record keeping.
Ability to priorities your own workload.
Numeric, oral and written language applications.
Excellent communication skills, including a clear, confident speaking voice. Able to build a rapport with customers.
Personable in written and verbal communication, exhibit confidence and handle fast-paced work environments well.
If you are local to the area and seeking a new Customer Service Administrator position, then please apply now. If your application is successful a 4way member will be in touch.
Email Alert for Customer Service jobs in Nottingham
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