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Reed Specialist Recruitment is working with a specialist supplier of swimming pool heat pumps and pool equipment
Due to an increase in demand and rapid growth the team based in their ‘NEW’ offices in Basildon are looking for the right person to join their team as ‘The Technical Support & Sales Advisor’
This is a unique role filled with variety and
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New Role!
The iSeries Support Administrator will be supporting critical live services and will be expected to get incidents resolved in a timely manner. Tickets will originate from the Service Desk for the key Custom business systems across the IBM estate.
The key purpose of this role is to “Keep the lights on” by ensuring the business has stable
Job Source: TDA
Technical Support
Basildon
£ 25,000 - 27,500 per annum, Inc benefits
Reed Specialist Recruitment is working with a specialist supplier of swimming pool heat pumps and pool equipment
Due to an increase in demand and rapid growth the team based in their ‘NEW’ offices in Basildon are looking for the right person to join their team as ‘The Technical Support & Sales Advisor’
This is a unique role filled with variety and the opportunity to learn and grow your technical skills, in addition to become an integral part of the team
The ‘Technical Support & Sales Advisor’ will offer technical support to the companies’ customers, by phone , email, face to face and support tickets logged directly by the customer
They will also be responsible for testing & repairing faulty heat pumps, maintaining stock control of spare parts and assisting sales by recommending suitable products to potential customers
Full systems & product training will be provided
Technical Support Duties
• Monitoring and responding to support tickets logged by customers• Maintaining our inventory of heat pump spare parts, ordering replacement parts from suppliers• Inspecting and repairing any faulty units returned for repair.• Returning faulty units to suppliers• Refurbishing and testing heat pumps for re-sale• Liaising with external engineers to arrange on-site repairs for customers• Advising customers by telephone of solutions to their problems• Providing the highest le...