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Signature Recruitment
Clevedon
Signature are delighted to be partnering exclusively with a successful, well-known Somerset based FMCG business in the hunt for a Customer Service Advisor. They are looking for someone to work on a temporary basis. Youd be joining a small team, so its important you share the companys values -theyre a very friendly bunch and looking for someone simi
Job Source: Signature RecruitmentMaximus UK
Cardiff
The Customer Service Advisor is required to provide an exceptional level of service to our service users working with a variety of well-known and smaller organisation from charity, third sector and government sectors.You will be required to:• Understand, support and advise customers requiring a wide range of information, advice and guidance.• To pr
Job Source: Maximus UKBritish Gas
Cardiff
Job Description Salary - £26,965 + quarterly bonus of up to 16% of your salary Start Date - 1st July 2024 The Role As a British Gas Home Service team member, you'll be taking a range of inbound calls from customers who need us most. We are looking for individuals that are passionate about delivering outstanding service to our customers and stak
Job Source: British GasYolk Recruitment Ltd
Cardiff
Customer Service Advisor A leading insurance company based in the centre are Cardiff are ranked highly within the UK and looking for a Customer Service Advisor to join their team. They are insurance specialists and are one of the UK's most trusted insurance providers who have won market leading awards. You will work within a busy and energetic te
Job Source: Yolk Recruitment LtdYolk Recruitment Ltd
cardiff, wales, United Kingdom
Customer Service Advisor A leading insurance company based in the centre are Cardiff are ranked highly within the UK and looking for a Customer Service Advisor to join their team. They are insurance specialists and are one of the UK’s most trusted insurance providers who have won market leading awards. You will work within a busy and energetic t
Job Source: Yolk Recruitment LtdBrite Recruitment
Caerphilly, Caerphilly County Borough
CUSTOMER SERVICE ADVISOR CAERPHILLY £23,000-£26,000 Our client, a leading technology manufacturer, are looking for a Customer Service Advisor to join their fast-paced team. As a Customer Service Advisor, you will navigate the complexities of customer inquiries with expertise and precision. Hours of work are shifted across Monday – Friday, 9am –
Job Source: Brite Recruitmentyolk recruitment
Cardiff
Customer Service Advisor A leading insurance company based in the centre are Cardiff are ranked highly within the UK and looking for a Customer Service Advisor to join their team. They are insurance specialists and are one of the UK's most trusted insurance providers who have won market leading awards. You will work within a busy and energetic tea
Job Source: yolk recruitmentSearch
Cardiff
Customer Service Sales Advisor - Work From Home (WFH) - Cardiff- £23,000 basic plus OTE £33,000 - Monday to Friday hours An opportunity has arisen to join a market leading brand in their work from home (WFH) customer service team in Cardiff. This is a fully remote position with no cold calling! AMAZING OPPORTUNITY FOR WFH/REMOTE CARDIFF WORKING D
Job Source: SearchCardiff
The Customer Service Advisor is required to provide an exceptional level of service to our service users working with a variety of well-known and smaller organisation from charity, third sector and government sectors.You will be required to:
Understand, support and advise customers requiring a wide range of information, advice and guidance.
To provide a telephone and multi-channel support service with integrity, professionalism and adhering to all relevant process, procedures, and legislation.
Comply with the expectations of customers.
Ensure they are consistently achieving or exceeding Service Level Agreements (SLA’s).
Provision of multi-channel information services.
Provision of accurate, meaningful, and consistent information to support to our customers.
Listen patiently, empathise with the caller’s situation and convey a genuine desire to help
and support.
Maintain the Customer Records Management (CRM) system through accurate data input and record keeping, constantly keeping data integrity as a core priority.
Work with colleagues to ensure the highest level of customer satisfaction.
Ensure continuous service improvement, initiating, and responding to change in a positive manner.
To undertake effective research on a range of topics to fit with deadlines.
Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001.
Proven experience of delivering a service which provided a supporting role;
Working as part of a team;
Providing telephone, online, email and live chat information;
Researching, collecting and recording data evidence;
IT literate with full working knowledge of MS Office Suite and use of windows-based databases;
Planning and co-ordinating own workload;
Excellent communication and interpersonal skills;
Strong decision-making abilities;
Ability to empathise with people at all levels;
Ability to manage and resolve complaints;
Emotional resilience.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Email Alert for Customer Service Advisor jobs in Cardiff
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