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Reed
Newcastle Upon Tyne
IT First Line Service Desk AnalystLocation: NewcastleSalary: £24000 4 on 4 off shift after 6 monthsType: Permanent/Fulltime Our client is one of the UK’s leading providers of quality public transport. The Service Desk is the entry point and ongoing single point of contact for all IT support related interactions. • Providing colleagues with the tool
Job Source: ReedTalent84 Ltd
Newcastle Upon Tyne
Service Desk Analyst, Newcastle Salary £24,000 Our national facilities client has an immediate opening for an enthusiastic team player to join their thriving service desk. Supporting almost 4,000 users, this is a fabulous opportunity for someone who is keen to start their career in IT Support. The successful candidate will ensure all issues and que
Job Source: Talent84 LtdNigel Wright Group
Newcastle Upon Tyne
THE OPPORTUNITY Nigel Wright is pleased to collaborate once again with our client in the Financial Services Sector. As one of the largest providers to mortgage intermediaries, they also manage a network of franchised estate agencies across the UK. With their continued growth, they now seek additional support staff in the IT Service Desk Team Salar
Job Source: Nigel Wright GroupReed
Newcastle Upon Tyne
IT First Line Service Desk AnalystLocation: NewcastleSalary: £24000 4 on 4 off shift after 6 monthsType: Permanent/Fulltime Our client is one of the UK’s leading providers of quality public transport. The Service Desk is the entry point and ongoing single point of contact for all IT support related interactions. • Providing colleagues with the tool
Job Source: ReedCircle Recruitment
Newcastle Upon Tyne
IT Service Desk Manager - Newcastle IT Service Desk Manager - with experience in leading an IT helpdesk team required by a leading Newcastle city-centre-based company. You must have experience in managing an IT helpdesk environment or have been a senior IT service desk analyst, looking to move into a manager role. You should also have experience in
Job Source: Circle RecruitmentNRG.
newcastle upon tyne, england, United Kingdom
Responsibilities will include, but are not limited to: IT Helpdesk and Desktop support : Administration of the IT Helpdesk Preparation and provision of hardware and software for new employees Serving as the main point of contact for all employees regarding unresolved IT helpdesk incidents. Assist IT infrastructure upgrades and installations as re
Job Source: NRG.Gibbs Hybrid
Newcastle Upon Tyne
Contract - 2nd Line IT Support - Newcastle/Hybrid - 6 months - Inside IR35 Role: 2nd Line IT Support Location: Newcastle Upon Type/Hybrid Job type: Contract Duration: 6 months initial - Inside IR35 Sector/Industry: Healthcare Provide customer support and perform service desk incident management. Track and assign open incidents, collaborati
Job Source: Gibbs HybridHudson Shribman
United Kingdom
IT Support Officer / Administrator (1st line Support) £c30-35k+ Benefits South East ABJ6998 PERMANENT MUST HAVE OWN TRANSPORT As an IT Support Officer you will provide effective 1st and 2nd line IT assistance across all aspects of the SME business. As IT support administrator you will support the companies user base at a 1st and 2nd line support le
Job Source: Hudson ShribmanDurham
About CEF:
At CEF we have a bold ambition for growth. We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.
Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution. We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future.
Our technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace.
We believe that teams who design, own and run our technology solutions are more connected to the value they create.
We are always looking to improve, collaborate and innovate and this is where you come in…
Life as an IT Service Desk Analyst at CEF (City Electrical Factors):
As an IT Service Desk Analyst at City IT, you will be responsible for ensuring that our users receive timely and effective technical assistance.
You will be an integral part of our Service Operations department in being that first point of contact for our internal business users, providing technical support and troubleshooting assistance for IT-related issues. You will be responsible for logging and tracking these incidents through a ticketing system (JIRA), resolving them in a timely manner, and escalating complex incidents, as necessary.
The IT Service Desk Analyst will be highly motivated and dedicated to providing the highest level of customer service when it comes to resolving these issues. This and excellent problem-solving skills will contribute to the overall productivity and satisfaction of our employees.
Your Objectives:
Act as the primary contact for IT-related incidents and service requests via various channels, including phone, email, and in-person, ensuring a prompt and efficient initial response.
Log and track all incidents and service requests meticulously in the ticketing system, ensuring accurate and timely documentation to meet service level agreements.
Provide first-level technical support to address hardware, software, and network-related issues, resolving incidents and service requests efficiently while escalating complex issues to appropriate teams for further investigation and resolution where necessary.
Collaborate with other IT teams to facilitate incident resolution, share knowledge, and contribute to end-user training and assistance with IT systems, software applications, and tools.
Maintain a high level of professionalism and customer service in interactions with users, continuously update technical knowledge, and actively contribute to the improvement of service desk processes, procedures, and knowledge base documentation.
Key Skills and Experience:
Previous experience in an IT support/ Customer Service role.
Excellent customer service and communication skills
Strong knowledge of desktops, laptops, mobile devices, operating systems (Windows, macOS), and common software applications (Microsoft Office, email clients, web browsers, etc.).
Strong problem-solving and analytical skills, with the ability to prioritise and manage multiple tasks both independently and collaboratively.
Flexibility to work in shifts and participate in an on-call rotation if required.
Beneficial Skills and Experience:
Familiarity with ITIL principles and best practices for incident management, problem management, and service request management.
Knowledge around printers and printer servers (specifically OKI or Brother)
CompTIA+ or similar certification.
Interview Process:
Screening call with Talent Acquisition Team
Microsoft Teams call with IT Service Desk Team Lead
In Person with End-User Computing Team Lead and Senior Member of the team.
Package:
Competitive basic salary
Annual IT Bonus scheme
Our teams predominantly work remotely but we have an award-winning IT Headquarters based in Durham where you will always receive a warm welcome!
Pension: 3% ee’e / 3% e’er (Total 6%)
Champion Health - a comprehensive physical, mental & financial wellbeing platform, offering bespoke content on all aspects of wellbeing & life including recipes, workouts, blogs and loads of other content for you
Free use of the state-of-the-art private gym at our IT Headquarters
Email Alert for IT Service Desk Analyst jobs in Durham
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Please refresh the page and try again.
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