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Technical Customer Service Manager

Bristol

£ 47000/annum

Salary £47,000 per annum

Full time

BristolWe are working with leading provider of mobility solutions, dedicated to enhancing the lives of individuals with disabilities who empower our customers by offering a range of vehicles and support services tailored to their unique needs. You will collaborate closely with internal stakeholders to streamline processes, resolve issues, and drive continuous improvement in service quality.

What you’ll be doing

Proactively reviewing and managing SMR costs and create proposals to minimise spend whilst protecting customer experience.

Supporting with reporting within the department and identify trends and share with wider team with well thought out options of potential solutions.

Owning and managing multiple projects and keep key stakeholders up to date with progress.

Be informed and up to date on current and future legislation that impacts the business product.

Taking an active role in ensuring we are up to date with all technical information relating to our vehicles and adaptations to support with better decisions about suitability and compatibility.

Representative for AVAM and WAVCA with any technical issues and work with field team on collective responses.

Be the central knowledge base of the operations team for all things technical, relating to the product.What you’ll need to apply

In depth knowledge of Accessible Vehicles.

Technical background

Proven record of customer/partner process improvements.

A...

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