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Adecco
London
We are looking for a positive and energetic Customer Service professional to join our client's during a busy period based in their friendly, family feel office in Westminster. This role is starting Wednesday 29th May 2024. Please only apply if you are immediately available. Duration: 1-2 months Job Title: Customer Service Executive Pay: £12-
Job Source: AdeccoTate
Watford, Hertfordshire
Customer Service Executive Watford Permanent Salary £29k plus excellent benefits Our client is an award winning and well-established company just recently acquired by a global business! Excellent time to join this fast-growing company, not only do they offer great benefits but also a unique and fun culture! Looking for strong and passionate Cus
Job Source: TateCareer Moves Group
United Kingdom
Customer Service Executive Location: Belfast Length: 3 Months Rate: £12.12 p/h PAYE (Approx. £25.2K per annum) Hours: 9am – 6pm This client is a multinational alcoholic beverages company, and one of the largest and most prominent spirits and beer producers globally. With a plethora of well-known and recognisable alcohol brands to their
Job Source: Career Moves GroupDimensions Specialist Recruitment Ltd
Epsom
As an award winning financial services organisation who have been in business for over 125 years, they take great pride on providing a professional service to over 47,000 customers throughout England and Wales They are currently seeking ann additiona team member within their new business team, where you will be the the first point of contact for ne
Job Source: Dimensions Specialist Recruitment LtdTRI Consulting
London
A large Housing Association is looking for a Customer Service Executive on a temporary basis for approximately 3 months with permanent opportunities. Key responsibilities are as follows As a Customer Service Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will
Job Source: TRI ConsultingNouvo Recruitment
Borehamwood
Customer Service Executive Our family feel client are looking for an experienced Customer Service Executive to join their already busy, fun team to be the first point of contact for customers whilst managing their experience and their orders Benefits Include: 25 % colleague discount 33 days annual leave (including bank holidays) Monday to Friday -
Job Source: Nouvo RecruitmentPremier Work Support
Dartford
This is a great opportunity to join a market leader in their industry, recruiting for a permanent Customer Service Executive, based in the Dartford area. This is a key role within the business, responsible for full management of secured contracts through to after sales support, including order progression, demand planning, order tracking, stock man
Job Source: Premier Work SupportPremier Work Support
Greenhithe, Kent
This is a great opportunity to join a market leader in their industry, recruiting for a permanent Customer Service Executive, based in the Dartford area. This is a key role within the business, responsible for full management of secured contracts through to after sales support, including order progression, demand planning, order tracking, stock ma
Job Source: Premier Work SupportLondon
Customer Service Executive
We are looking for a highly professional, customer-centric, Customer Service Executive to join our expanding E-commerce Team.
If you are looking to challenge yourself in a fast paced, Luxury Beauty environment, where the customer experience is at the fore, then this is the job for you.
As a Customer Service Executive, you will be responsible for cultivating and enhancing the Customer Journey across multiple touch points. Your role will play a key role in creating a complete 360 Digital Experience, ensuring the customer has an exceptional experience for the duration of their online journey, as well being a pivotal point of contact both with the customers and the wider Digital and Marketing teams.
The role is varied and will require excellent communication skills, the ability to remain professional at all times, and developing and enhancing strong relationships with our customers. You will be responsible for liaising with the Training, Marketing, and Digital Team to enhance and cultivate the Masterclass experience, both for our online and offline databases.
You will be accountable for implementing best practices and sharing key insights on performance from Bambuser, concerning sign-ups, feedback, and sales performance as well as moderating classes to provide assistance where necessary.
Jointly responsible with the CRM Digital Marketing Executive to implement lead generation campaigns linked to Paid Social Campaigns to drive acquisition targets.
Customer Service Executive
A key responsibility will be to ensure that the customer experience is optimised, liaising with the Digital, Marketing and Trading Teams to provide an exceptional experience across all digital touchpoints.
Setting up Masterclass within Bambuser, liaising with the Training Team on Content and product placements assistance during Classes, as well as moderating classes to provide assistance
Reporting and presenting Masterclass Performance to the wider team, highlighting areas of success and areas of opportunity to drive revenue and conversion
Liaising with Marketing and Digital Team on product launches to create a bespoke Masterclass experience and providing aftercare support to maximise sales opportunities
Liaising with the relevant stakeholders to propose Masterclass themes, that sit within 360 activations for sign off with Department Leads
Providing Exceptional Service to VIP Clients; Owning the VIP Concierge Service, building and maintaining relationships
Liaising with the Digital CRN Marketing Executive to identify VIP Clients and create tailored content and incentives to encourage repeat purchases
Create reports to highlight and evaluate performance of VIP events, detailing success and opportunities to further maximise sales
Drive trading opportunities through a physical experience for 3rd Party Retailers
Liaising with the CRM Digital Marketing Executive and Trading Manager to identify Trading opportunities for the RFM Segments
Providing Support to the Customer Service Executive during peak trading periods
Offering beauty consultations for product recommendations or queries, through multiple channels (1:2:1 Consultations)
Responding to customer calls in an efficient and professional manner
Responding to Email queries
Resolving conflict and de-escalating complaints
Monitoring and responding to social media posts, comments and direct messages
Monitoring and responding to live chat queries and concerns
Investigating, and problem solving
Liaising with our warehouse provider to resolve order queries
Placing replacement orders through internal system
Sending out samples and complimentary gifts to customers
Assisting customers with online queries, processing orders or applying promotional codes
Providing support and feedback to the wider Digital team to ensure the customer experience is elevated at all times
Customer Service Executive
Key Skills & Experience:
Salesforce Service Cloud (or equivalent CRM Solution)
Online Customer Service
Luxury Retail
Beauty Experience (Advantageous)
Email Alert for Customer Service Executive jobs in London
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