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Grace May
birmingham, england, United Kingdom
Are you looking to join an award winning organisation that can offer great career progression? Are you passionate about technology and delivering great customer service? Then this could be the role for you. Due to expansion within their team, our client, a highly recognised global brand, is looking to add to its IT Service Desk Team. You will be t
Job Source: Grace MayAdria Solutions
Coventry
Service Desk Analyst - Initial 6 months FTC Are you a talented IT professional looking for a thrilling opportunity to showcase your skills? We are thrilled to present an exclusive opening for a Service Desk Analyst at a prestigious brand. Working Hours: Monday to Thursday, 14:00 - 01:00 The Role: As a Service Desk Analyst, you will play a pivota
Job Source: Adria SolutionsTarmac
Solihull
At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer. We are currently looking for an IT Service Desk Analyst to join our IT team based in Solihull. The role is
Job Source: TarmacThe Works Stores PLC
Birmingham
Location Hybrid: 3-4 days in the office/Support Centre on Hams Hall Distribution Park, Coleshill. Why The Works? We don’t just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families to
Job Source: The Works Stores PLCBeTechnology Group Limited
Coventry
Service Desk Engineer - Coventry - £35,000 (Hybrid) My client is seeking a Service Desk Engineer (1st/2nd Line Support) to join their team, offering an excellent opportunity for professional growth and development within a Global Business. As a key member of the team, you will be responsible for delivering top-notch desktop, server, and software t
Job Source: BeTechnology Group LimitedPertemps Redditch Commercial
Bromsgrove
Job Title: IT Service Desk EngineerJob Type: Permanent, Full Time Salary: £25-32,000 Location: Bromsgrove- National Travel RequiredDo you have a keen interest in IT? You will be supporting with trouble shooting, 1st and 2nd line IT support issues across local offices. This role does require regular travel to support with projects and initiatives wi
Job Source: Pertemps Redditch CommercialMET Recruitment UK Ltd
West Bromwich
1st Line IT Support Full Time – Permanent (Hybrid) West Bromwich £25,000 - £27,000 per annum (based on experience) Our client is based in West Bromwich is looking for a 1st Line IT support to provide IT and consultancy services to small to medium sized businesses. The primary objective of the service desk is to provide an efficient, friendly and e
Job Source: MET Recruitment UK LtdEurofins
Wolverhampton, England, United Kingdom
Working hours are Monday - Friday, 9am-5pm. The purpose of the role is to provide IT Infrastructure support to users based at supported sites across the UK and Ireland. Provide desk-side and remote support to users, including resolving hardware and software issues. Adhering to KPIs and SLAs. Set up, configure and install new PCs and associated equ
Job Source: EurofinsBirmingham
IT Service Desk Analyst £200 per day - Inside IR35 via UmbrellaLocation: Birmingham, West Midlands - Full time onsite 5 days per week - Excellent transport links Midlands based Service Desk resources are required to work on our financial services client's thriving desk until 17/9/24. The Service Desk Analyst will be required to cover the following- Be the primary point of contact to accept phone calls into the Service Desk, logging onto the ISM system and triaging, applying simple fixes where available or assigning to the appropriate teams
Be the primary point of contact to accept Self Service requests/tickets, ensuring all the required data is captured, tickets are set to the correct priority level, assigned to the correct internal team for management or apply simple fixes
Where demand is reduced, undertake ticket admin tasks such as call chase ups, keeping customers informed of progress and ensuring ticket closures carry the acceptance of the customer
Required Skills/experience - Experience of working in a contact centre / IT Service Desk
Experience of customer service
Experience of ticket management including setting of priorities, capturing details and recording correctly
Candidates must be UK based and have the right to work in the UK without any restrictions. If you are interested in the role and would like to apply, please do so by clicking the link, or contacting Jackie Dean at Jumar for immediate consideration. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Email Alert for IT Service Desk Analyst jobs in Birmingham
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