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Osborne Appointments
Edgware
OA are currently recruiting for a Call Centre Team Lead to join a reputable business that has a portfolio of clients across FMCG, Financial Services and leading brands. This role will be based in their Edgware offices on a temporary to permanent basis . Hours: (40 hours per week across their shifts between opening hours) Monday – Friday – 8am
Job Source: Osborne AppointmentsBlume Group
Manchester
Are you looking to take the next step in your career and lead a team that are passionate, motivated and strive provide best in class customer service? Blume is one of the UK’s leading claims management specialists, supporting the legal sector in what we do and making a genuine impact on people’s lives. With our main focus being personal injury and
Job Source: Blume GroupSearch
Manchester
Contact Centre Team Leader - Call Centre - Salary: £31,000 OTE £35,000 - Monday to Friday - Hybrid (2 days from home) - Manchester M3 We are looking for a Team Leader to join our award winning Customer Service team based in Manchester! You will be responsible for driving performance, coaching and 1-2-1's as well as disciplinaries as well as m
Job Source: SearchBlume Group
M20, East Didsbury, Manchester
If you're a lively, engaged, and growth-minded individual with management experience and looking for a new opportunity then look no further... Blume is one of the UK’s leading claims management specialists, supporting the legal sector in what we do and making a genuine impact on people’s lives. With our main focus being personal injury and medical
Job Source: Blume GroupPertemps Glasgow
Kilmarnock
Customer Service Agents Pertemps are currently working with an Ayrshire based financial services company, who are looking for Customer Service Agents to join their busy teams. We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company. If you have a background working withi
Job Source: Pertemps GlasgowSavills Management Resources
Manchester
Purpose of the Role The purpose of the environmental services team leader role is to ensure “World Class Service” standards of cleaning, waste, car park cleaning and customer service are provided to customers at all times. You are responsible for direct line management responsibility for the team including team building and morale. You will be exp
Job Source: Savills Management ResourcesClick Digital
Manchester
Do you have a solid background in leading teams of between 10-15 people, ideally in a busy office or call centre environment? You will be leading your own team of seasonal workers, who help to ensure the smooth running of a very busy operational period for our client. In your leading role you will play an important role by allocating work within yo
Job Source: Click DigitalReed
Wallington
Call Agents – 24/7 shifts Salary £24,145.00 per annum (Potential increment of £1,200 per annum after 2 years’ service) (Benefits include; life insurance, free parking, excellent transport links, cycle to work scheme, and employee discount scheme) Full-Time - Permanent Surrey We are looking for Call Agents to join our busy Contact Centre team. You
Job Source: ReedRomford
Have you managed large teams of at least 15 people within a busy call centre environment? Can you coach and inspire teams to succeed? If so, then this is the job for you!
Our client are looking for a team leader to join their busy contact centre based in Romford.
Benefits
Attractive annual leave
UNCAPPED BONUS
Pension
Employee Assistance Programme
Monday - Friday only
Good transport links
Duties
Lead, manage and drive your team performance to meet both our client's and their customer led KPI’s and requirements. Ensuring prompt and accurate reporting to stakeholders as required.
Demonstrate visible and active leadership supporting and challenging colleagues with respect, integrity and honesty.
Driving individual and team performance through the setting of targets and other key measurements.
Motivate and support agents to become the best they can be utilising the personal development tools, embracing training, coaching and through open and honest 2-way conversations.
Supporting the recruitment of staff into the contact centre and the embedment of new staff into the team following completion of induction training.
Delivery of the required quality standards within the quality assurance framework.
Being a driver for change through analysis and interrogation of data both directly and indirectly impacting your team to identify opportunities for improvements and efficiencies to increase customer satisfaction and the team’s performance.
Act as a point of escalation for both clients and client customers expressing dissatisfaction with the levels of service provided through the customer contact team.
If you have a backfround withincall centre management please apply asap to avoid disappointment.
Email Alert for Call Centre Team Leader jobs in Romford
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