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Allegiance Group
Exeter
Job Description1st/2nd Line EngineerSalary: Up to £30K DOELocation: ExeterMy client, an established IT solutions provider based in Exeter, are looking for a Service Desk Analyst to join their award-winning team. As a 1st/2nd Line Service Desk Engineer, you will play a critical role in providing technical support and assistance to end-users within t
Job Source: Allegiance GroupSearchability®
Alfreton
Job DescriptionIT SUPPORT TECHNICIANOpportunity for an IT Support Technician to join an Alfreton based innovative company.Salary up to £34,000 + fantastic benefits including annual bonus scheme, matched 7% pension, medical cash plan, cycle to work scheme and more!Apply online or contact [email protected] / 07704 152643WHO ARE WE?A glob
Job Source: Searchability®Premier Group Recruitment
Pulborough
Job DescriptionIT Support Engineer – Pulborough As a skilled IT Support Engineer who is confident in a helpdesk environment you will supporting multiple sites of between 100 to 300 users. Reporting directly into the IT Manager you will have as escalation point; this one could be for you!We have partnered with an impressive manufacturing company who
Job Source: Premier Group RecruitmentMint Velvet
High Wycombe
Job DescriptionHigh Wycombe, office-based c. 4 days per weekMint Velvet began when founders Liz Houghton and Lisa Agar-Rea set out to create an unfailingly chic collection of contemporary, great quality staples and elevated fits that they felt were missing from their wardrobes. Feeling frustrated that they couldn’t find anything they wanted to wear
Job Source: Mint VelvetJAM Recruitment
Lutterworth
Job DescriptionA growing business, based in Leicestershire, is looking for a Senior IT Support Engineer to ensure the provision of IT across all the company’s sites – 2 in the UK and 1 in the United States. They are working with a leading UK MSP to transform IT services. This is a great opportunity to work with the team to redesign and refactor ser
Job Source: JAM RecruitmentRapiscan Systems
Stoke-on-Trent
Job DescriptionRapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configura
Job Source: Rapiscan SystemsFranklin Fitch
Loughborough
Job DescriptionExciting Opportunity: IT Support EngineerAre you a talented IT professional seeking a new challenge? Are you passionate about problem-solving and innovation? If so, we have the perfect role for you!Location: LoughboroughRole Overview:We are currently seeking an IT Network/Infrastructure Support Engineer for a reputable client based n
Job Source: Franklin FitchUniversal Components UK Ltd
Barnsley
Job DescriptionJob OverviewAnd exciting opportunity has arisen for a passionate and ambitious individual to join our company.This role reports directly into the IT Manager, creating a small team to support an ever-growing business!BenefitsAdditional leaveCompany pensionLife insuranceOn-site gymOn-site parkingResponsibilitiesProviding deskside suppo
Job Source: Universal Components UK LtdGreater Plymouth Area
As a First-Line IT Support Engineer, you'll play a crucial role in the IT department, offering technical support throughout the group.
You will have a solid foundation in IT support with proven experience in a first-line role or equivalent covering a broad range of technologies including various operating systems, network configurations, and software applications.
This is a great opportunity for someone who has the willingness to grow and develop within a global company, the role involves supporting multiple sites across the group with requirements to travel to other sites in the UK and Europe.
Your new role:
Providing first-line support, assisting users in person, via phone, or remotely, ensuring efficient resolution of issues and delivering exceptional customer service.
Implement upgrades, patches, and new applications and equipment to enhance performance and security.
Participate in IT projects to improve efficiency and reliability of security and systems.
Investigate improvements to existing systems making full use of third-party software and support.
Maintain up-to-date knowledge of industry developments, emerging technologies, and best practices to identify areas of improvement.
Produce and maintain documentation on all relevant system implementations, changes, and procedures in line with business requirements.
Prioritise support requests based on their impact on business operations, urgency, and criticality. Deciding which issues to address first to minimise downtime and maximise productivity.
Ensure that IT operations comply with relevant company and industry regulations and data protection laws, making decisions to address compliance gaps.
Escalate 2nd/3rd line technical issues related to hardware, software, network, and other IT systems.
What you'll need to succeed:
A first-line understanding of computer systems, networks, and software is crucial. This includes knowledge of operating systems, networking protocols, hardware troubleshooting, and software installation and configuration.
Understanding of IT principles and an ability to communicate complex concepts to non-technical users.
Familiarity with ITIL practices would be advantageous.
Experience of IT support ticketing systems.
Technical problem-solving skills and a methodical approach to issue resolution.
Excellent communication and people skills to collaborate well with people at all levels of the organisation.
A team player with a proactive attitude and the ability to work independently.
What you need to do now:
If you're interested in this role, click 'apply ' to forward an up-to-date copy of your CV.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Information Technology Support Engineer jobs in Greater Plymouth Area
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