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Macildowie Recruitment and Retention
United Kingdom
THE OPPORTUNITY: Macildowie are currently recruiting for a Contact Centre Manager working for a growing organisation based in Leicestershire.This is an exciting opportunity to work for a company that is a leader in their industry and has a strong focus on delivering exceptional customer service. As the successful candidate, you will be responsible
Job Source: Macildowie Recruitment and RetentionMana Resourcing Ltd
Leicester, Leicestershire
JOB TITLE: Head of HR Advice Service LOCATION: Leicester SALARY: £60,000 - £65,000 + £5K car allowance The COMPANY Our client is a very well-established nationwide provider of business-critical services to thousands of organisations all over the UK. The ROLE The successful Head of HR Advice Service will be required to do the following: * To lead
Job Source: Mana Resourcing LtdExcel Resourcing
LE1, Leicester, City of Leicester
CENTRE MANAGER (MOTOR TRADE) – LEICESTER POSITION: CENTRE MANAGER LOCATION: LEICESTER (LE1) BASIC SALARY: £35,000 OTE: £41,000 + Are you currently looking for a new challenge within the motor trade? Do you have experience running a workshop? If so, look no further than this fantastic opportunity to join a well-established centre based in the L
Job Source: Excel ResourcingExcel Resourcing
Leicester
CENTRE MANAGER (MOTOR TRADE) – LEICESTER POSITION: CENTRE MANAGER LOCATION: LEICESTER (LE1) BASIC SALARY: £35,000 OTE: £41,000 + Are you currently looking for a new challenge within the motor trade? Do you have experience running a workshop? If so, look no further than this fantastic opportunity to join a well-established centre based in the L
Job Source: Excel ResourcingHolt Recruitment Ltd
Leicester
Centre Manager - Leicester - £35,000 + Bonus - Fast Fit Service Centre Location - Leicester Job Title - Centre Manager Salary - £35K + Bonus Our client is a fast fit centre in Leicester, they are looking for an experienced Centre Manager to join their busy Service Department. This will be a combined role for a technician/tester to also assist i
Job Source: Holt Recruitment LtdPremier Automotive
Leicester, Leicestershire
Centre Manager Premier Recruitment Solutions are working with a well-known brand within automotive fast fit to recruit a Centre Manager for their Leicester Branch. The ideal candidate will have a strong understanding of car technology but this is not essential. Demonstrate an ability to achieve sales whilst maintaining the highest levels of custom
Job Source: Premier AutomotivePremier Automotive
Leicester
Centre Manager Premier Recruitment Solutions are working with a well-known brand within automotive fast fit to recruit a Centre Manager for their Leicester Branch. The ideal candidate will have a strong understanding of car technology but this is not essential. Demonstrate an ability to achieve sales whilst maintaining the highest levels of custom
Job Source: Premier AutomotiveBEN-Motor and Allied Trades Benevolent Fund
Rugby
Job title:Care Co-ordinator Do you want to work with an organisation that makes a difference to peoples lives? Join us and be a part of the Ben family assisting our House Leaders and Nurse Leads to work in partnership with the care teams to deliver high quality, customer focused and person-centred services to customers which maximises their indep
Job Source: BEN-Motor and Allied Trades Benevolent FundUnited Kingdom
THE OPPORTUNITY: My client is currently looking to recruit for a Head of Contact Centre based in Leicestershire; this is a senior role in a rapidly expanding organisation.The Head of Contact Centre will manage the delivery of the support services we provide to customers across a range of contact channels including voice, e-mail and web-chat.The successful candidate will be adept in managing all aspects of a Contact Centre operation and will be responsible for, but not limited to. THE ROLE & YOUR RESPONSIBILITIES: Leading and managing the delivery of all operations across the Client Support first and second line teamsDriving performance and efficiency in a fast paced and dynamic environmentCreating and implementing relevant performance strategies to drive desired outputsEnsuring delivery of a consistent and seamless customer experienceManaging multiple team leader level direct reportsDriving initiatives to continually improve service qualityEnsuring delivery of all qualitative and quantitative contact and service SLAs and KPIsUtilising systems (including contact management and telephony) to improve performance and enhance the customer experienceMaintaining strong and silo free relationships with other departmentsOverseeing regular resource planning and participating in recruitment activityEstablishing and implementing training programmes to up-skill our staff and increase the focus on the customerActively promoting our core values, ethics and cultureEnsuring the department fulfils its legal obligations and is compliant to Data Protection Act, The Pensions Regulator and Financial Conduct AuthorityPromoting a culture of continuous improvement and behaviours to create an empowered, positive and engaged workforce who put the customer at the heart of everything they do EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE: Experience within a senior leadership role within a 100+ seat contact centre environmentYou will come from a customer centric industry and have a proven track record in leading a highly motivated teamProven track record and success in leading teams within a customer centric operationYou will be a contact centre/call centre expert with hands on day to day management experienceDemonstrable knowledge of contact centre KPIs and SLAsProven ability to improve service standards and customer experience evidenced by improvement in NPS and CSAT scoresHighly organised and able to objectively prioritise own and others workAbility to be self-directed and productive without supervisionAbility and experience in the management and development of staff and team leadersVery strong written and verbal communication skillsAdept at understanding, analysing and utilising contact centre data and MIExperience with and knowledge of contact centre technologies
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Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
Email Alert for Head of Contact Centre jobs in United Kingdom
ⓘ There was an unexpected error processing your request.
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