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Protein Works
Runcorn, England, United Kingdom
We are Protein Works ™ Rewind to 12th December 2012. Out of a freezing cold office (because we couldn’t afford heating back then!), our founders huddled round a couple of laptops. This was the moment. After a year of working round the clock and a lifetime of tempering the thirst to create a world class brand, we pressed LAUNCH. That was the moment
Job Source: Protein WorksSucceed Recruitment
Cheshire West and Chester
We're looking for a customer-focused, travel industry professional to join a luxury, tailor-made holiday company as a Customer Relations Executive. The Customer Relations Executive role is pivotal in delivering outstanding concierge services to our client's customers by effectively managing and resolving complaints across diverse communication cha
Job Source: Succeed RecruitmentAspire Recruitment
Prescot
Job Title: Head Of Marketing, Business Development + Customer Experience - Tourism Attraction Salary: £50,000-£60,000 per annum Location: Knowsley, Merseyside (40 hours per week) I am looking for a marketing expert with a commercial edge who can elevate marketing strategies and sales performance. If you are passionate about delivering exceptiona
Job Source: Aspire RecruitmentAspire Recruitment
Prescot
Job Title: Head Of Marketing, Business Development + Customer Experience - Tourism Attraction Salary: £50,000-£60,000 per annum Location: Knowsley, Merseyside (40 hours per week) I amlooking for a marketing expert with a commercial edge who can elevatemarketing strategies and sales performance. If you are passionate about delivering exceptional
Job Source: Aspire RecruitmentAspire Recruitment
Prescot, Merseyside, North West
Job Title: Head Of Marketing, Business Development + Customer Experience - Tourism Attraction Salary: £50,000-£60,000 per annum Location: Knowsley, Merseyside (40 hours per week) I am looking for a marketing expert with a commercial edge who can elevate marketing strategies and sales performance. If you are passionate about delivering exceptiona
Job Source: Aspire RecruitmentAlbert's Schloss
Liverpool
Guest Experience Manager, Albert's Schloss, Liverpool Salary: up to £35,000 + up to 32% bonus We are extremely excited that following the continued success of Albert’s Schloss Liverpool, Mission Mars are growing their team again and looking for a Guest Experience Manager to join the Liverpool site and support across various departments with a focu
Job Source: Albert's SchlossFrasers Group
St Helens, England, United Kingdom
To drive fitness products, consistent standard of class delivery and overall fitness engagement for our members This is a full-time position reports directly into the General Manager and is responsible for creating an engaging environment for our members through the delivery of our exclusive fitness products such as MOVE, Personal Training and our
Job Source: Frasers GroupStaffline
Chester
We are currently recruiting an Area Security Officer to work across a portfolio of sites in Chester and the surrounding areas. This exciting opportunity will allow you to work on a cluster of prestigious sites, with a high standard of security needing to be met at all times. If you are in the security industry or are looking for a career change, t
Job Source: StafflineLiverpool
Our client is the ultimate tailor-made holiday company, offering luxury, bespoke travel itineraries using their unique blend of first-hand destination expertise, services, and superb relationships with their carefully selected travel partners.
They’re now looking for customer focused travel industry professionals to join their growing team as a Customer Experience Concierge. Successful candidates will be responsible for the delivery of an exceptional concierge service to our client's customers and will be responsible for providing day-to-day sales, operational, and administrative support to the sales team and customers, playing an integral part in the overall performance and achievement of our client's targets. You’ll be working in a fast-paced environment, will need a keen eye for detail and be willing to help and assist in any way you can.
In return, our client can offer fully homebased working, a competitive salary of up to £30k DOE plus incentives and other great travel industry benefits.
If this role is of interest to you, please contact us for a confidential chat, or apply online.
Role of Customer Experience Concierge:
Handle all post-booking customer service queries promptly and accurately, ensuring that customers always receive a high level of service.
Action flight schedule changes, ensuing all other booking components are updated accordingly.
Issue any document changes to customers, due to an amendment, cancellation, flight schedule change or notification regards to a booking.
Support with administration of customer bookings including invoicing and documentation.
Monitoring of and responding to Trustpilot customer reviews.
Managing formal customer complaints to resolution in line with ABTA guidelines.
Supporting the delivery of exceptional Customer Service which is measured through customer satisfaction ratings and positive reviews through Trustpilot, Google and Review Centre.
Manage customer reviews and respond in line with internal processes and procedures.
Skills required for the role:
Proven experience in a similar role within the travel industry.
In depth travel industry product knowledge.
Excellent communication skills, both verbal and written.
Strong customer focus and empathy
Exceptional attention to detail and organisational skills
Able to work in a fast-paced environment
Strong problem-solving skills.
If you’re interested in learning more about this Customer Experience Concierge opportunity, please contact Succeed Recruitment Solutions today for a confidential chat or press the apply online button now!
Not for you? The please visit our website to view the other exciting roles we have available; www.succeed-recruitment.com
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Email Alert for Travel Customer Experience Concierge jobs in Liverpool
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