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Repair Administrator

Waterbeach

£ 24500 - 26000/annum

Location: Cambridge (CB25)

Duration: Permanent

Hours: 8am until 4:30pm (Monday to Friday)

Salary: £24,500 to £26,000

Job Reference: 35291

Polytec are looking for a Repair Administrator to ensure that repaired items are checked and tested prior to return for our client based just north of Cambridge. Security clearance is required for this role.

Responsibilities:

* Ensure specific rules, requirements and procedures are met

* Re-allocation of customer licences

* Keep up to date with knowledge of customer specific rules and requirements

* Functional testing of products after completion of repairs

* Allocation of numbers for customers wishing to send faulty products to the Repair Centre

* Unpacking consignments of faulty products ensuring paperwork is correct

* Assess requirements for repairs fees, based on warranty status and condition of equipment

* Request and process of customer purchase orders

* Liaison with customers, reporting progress on repairs and repair charges

* Escalation of incidences where turnaround commitments are unlikely to be met

Requirements:

* Higher level education

* Experience using ERP systems

* Generating reports and understanding analysis of trends in data

* Solid administrative background

* Good communication skills, both verbal and written

* Familiar with MS Office

Please contact us as soon as possible for more details or apply below...

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