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Eurofins
Wolverhampton, England, United Kingdom
Working hours are Monday - Friday, 9am-5pm. The purpose of the role is to provide IT Infrastructure support to users based at supported sites across the UK and Ireland. Provide desk-side and remote support to users, including resolving hardware and software issues. Adhering to KPIs and SLAs. Set up, configure and install new PCs and associated equ
Job Source: EurofinsGrace May
birmingham, england, United Kingdom
Are you looking to join an award winning organisation that can offer great career progression? Are you passionate about technology and delivering great customer service? Then this could be the role for you. Due to expansion within their team, our client, a highly recognised global brand, is looking to add to its IT Service Desk Team. You will be t
Job Source: Grace MayThe Works Stores PLC
Birmingham
Location Hybrid: 3-4 days in the office/Support Centre on Hams Hall Distribution Park, Coleshill. Why The Works? We don’t just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families to
Job Source: The Works Stores PLCRecruit with Purpose
birmingham, england, United Kingdom
Do you want to take full ownership for IT at an evolving business? Do you enjoy supporting the transformation of IT strategies while holding technical oversight for performance? If so, this Head of Information Technology opportunity to support IT strategy, architecture and transformation at a Midlands based Housing Association could be just the t
Job Source: Recruit with PurposeOwen Daniels Consultancy
birmingham, england, United Kingdom
IT Manager Permanent Position Excellent Salary Available (Car allowance, Bonus Scheme, 25 days + 8 Statutory Days, Pension up to 8% matched, Life Assurance: 5x Basic Salary) Growing Manufacturing Business Birmingham My client are a precision manufacturing business, based in Birmingham, specialising in machining and assembly of high value low volu
Job Source: Owen Daniels ConsultancyVersion 1
birmingham, england, United Kingdom
Company Description Version 1 has celebrated over 26 years in the Technology industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflect
Job Source: Version 1Nasstar
Birmingham
WE’RE RECRUITING! As one of the UK’s fastest growing MSPs, we’re on the lookout for a 3rd Line Service Desk Engineer Location: Remote working with office travel when required (Can travel / be based at any Nasstar Office - Telford / Wakeield / Poole) Salary: Competitive base + benefits Job Type: Permanent Hours: Monday - Friday (Standard Hours) Abou
Job Source: NasstarHayley 247 Engineering Services Limited
Tipton
Mechanical Services Support Engineer Location: Dudley DY1 4DA Salary: Competitive, DOE. Contract: Full time, permanent. Benefits: • Regular overtime available • 31 days per annum inclusive of bank/public holidays which increases with length of service • Company pension • Paycare scheme • Death in service cover • Branded uniform • EAP • Cycle to wor
Job Source: Hayley 247 Engineering Services LimitedWest Bromwich
1st Line IT Support
Full Time – Permanent (Hybrid)
West Bromwich
£25,000 - £27,000 per annum (based on experience)
Our client is based in West Bromwich is looking for a 1st Line IT support to provide IT and consultancy services to small to medium sized businesses. The primary objective of the service desk is to provide an efficient, friendly and effective first line problem solving service to their customers.
The main objective working on the Service Desk, you will be responsible for accurately logging service request calls for IT problems and provide guidance/support/solution over the phone and keeping the customer informed at all times.
Benefits
Full time – Permanent
£25,000 -£27,000 (based on experience)
Hybrid working (2 days in the office)
Monday – Friday – (9am - 5pm)
20 days + BH
Pension Scheme
Key Responsibilities
Provide a helpful professional first/second line support service to customers
Perform predefined daily/weekly/monthly maintenance checks and tasks
Log all service requests against the customer account in our Service Desk System
Progress to resolution or escalation all outstanding service requests
Perform required analysis and research to successfully resolve service requests
Keep the customer informed at all times about the status or progress of their request
Check and respond to alerts reported by our Monitoring System
Maintain network documentation for customer networks
Liaise with external technology vendors as required to resolve service requests
Personal Attributes
Excellent telephone manner
Excellent written communication skills
A passion for technology and customer service
Excellent problem solving skills
Excellent organisational skills
Skills and Qualifications
Microsoft Windows
Microsoft Office (Word, Excel, Outlook, PowerPoint)
Internet Browsers (Microsoft Edge, Google Chrome)
Printer Setup and Configuration
Basic Understanding of Antivirus, Antimalware and Backup Solutions
Basic Understanding of Computer Hardware
Email Alert for IT Support jobs in West Bromwich
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