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Gold Group
Oxfordshire
IT Service Desk Lead Location: Oxfordshire Salary: £35k Would you like to become involved in an exciting and fulfilling opportunity to design and develop technical solutions in support of various key government agencies? Joining a team dedicated to delivering cutting-edge, secure solutions for clients in defence, emergency services, science/medi
Job Source: Gold GroupMedical Research Council – Mary Lyon Centre
Didcot
IT Service Desk Team Lead Harwell Campus, Oxfordshire £34,905-£38,055 per annum (depending on skills and experience) Full time, fixed term for 24 months About Us The Mary Lyon Centre at MRC Harwell (MLC) https://www.har.mrc.ac.uk/ is located in an expanding science and innovation park in Oxfordshire and is an internationally renowned centre at the
Job Source: Medical Research Council – Mary Lyon CentreMedical Research Council
Harwell, ENG, United Kingdom
Open Date 08/05/2024, 09:00 Close Date 09/06/2024, 23:55 Research Institute MRC Mary Lyon Centre Research Institute / Unit Information The Mary Lyon Centre at MRC Harwell (MLC) is located in an expanding science and innovation campus in Oxfordshire and is an internationally renowned centre at the forefront of genetics research. As the hub of the ne
Job Source: Medical Research CouncilUK Atomic Energy Authority
Abingdon
IT Support Technician Abingdon Rd, Culham, UKFull-timeSalary: £25,030 + excellent benefits including outstanding pensionSite Location: UKAEA Culham, OxfordshireConfirmed Grade: Level 2Department: Enterprise Infrastructure Solutions Company Description By 2050, the planet could be using twice as much electricity compared to today. Are you interested
Job Source: UK Atomic Energy AuthorityReed
Didcot
Database Team Leader - Unlock Your Data Wizardry! Do you have the technical skills to manage complex data on a modern database system? Do you enjoy solving problems, spotting and fixing bad data, striving for perfection? Could you lead and manage a small team dedicated to providing the highest quality of data to our analysists? The National Regist
Job Source: ReedReed
Didcot
Database Team Leader - Unlock Your Data Wizardry! Do you have the technical skills to manage complex data on a modern database system? Do you enjoy solving problems, spotting and fixing bad data, striving for perfection? Could you lead and manage a small team dedicated to providing the highest quality of data to our analysists? The National Regist
Job Source: ReedRobert Half
Wallingford
Exciting opportunity for an Application Support Engineer to join a growing business based in Wallingford, offering up to £45,000 plus excellent benefits and career prospects (as well as hybrid working) The Role As Application Support Engineer, you'll Be responsible For support internal and external stakeholders on a bespoke application / product wo
Job Source: Robert HalfEssentra
Kidlington, England, United Kingdom
This is a hybrid role with expectation of working in either our Kidlington or Jarrow office 2-3 days per week. Essentra’s Global Technology Team’s vision is to create an amazing customer and employee experience, built on a modern, secure infrastructure, effective workspace tools and highly engaged, customer-focused support. We are a customer focus
Job Source: EssentraUnited Kingdom
IT Service Desk Lead
Location: Oxfordshire
Salary: £35k
Would you like to become involved in an exciting and fulfilling opportunity to design and develop technical solutions in support of various key government agencies? Joining a team dedicated to delivering cutting-edge, secure solutions for clients in defence, emergency services, science/medicine, and other research fields, often in collaboration with universities. If you have a passion for technology and innovation, along with a strong desire to understand the workings of different technologies and put your skills to the test, we would be very interested in discussing further with you.
Our client is an industry leading managed service provider who are actively searching for an IT Service Desk Lead to join their team in the Oxfordshire area. The successful candidate will be acting as Shift Lead and your primary role will be providing guidance, support and coaching to a dedicated team of Service Desk Analysts, operating a 24 x 7 shift rota.
Benefits:
Annual professional and training development plan.
Hybrid / flexible working.
Accrue additional holidays after 2- and 5-years' service.
Discretionary bonus' and a regular salary review.
20% shift allowance (included within quoted salary).
Subsidised healthcare scheme.
Government Pension Scheme, matching contributions up to 10%.
Responsibilities:
As IT Service Desk Lead you will be responsible for:
Work as part of the 24 x 7 shift system on the IT Service Desk.
Answer calls & e-mails from our customers on the ITSD when workloads are high or during any reduced staffing levels.
Act as a point of escalation for queries from colleagues and as part of the Major Incident process.
Assist the Service Management team in the production of both regular and ad hoc reports.
Act as a champion for corporate processes such as Incident, Problem & Change management, taking feedback to develop and maintain the processes and supporting procedures, ensuring an
efficient and effective consistent service is delivered in line with customer SLAs.
Challenge poor performance or process and instigate improvement activities. Ensure working aids are appropriate and updated.
Coach, develop and motivate colleagues, offering training sessions to address gaps in capability.
Support Service Operations with people management activities, from day-to-day shift admin.
through to regular performance and development reviews
Skills & Experience
Essential skills:
Exceptional customer service & communication skills.
Experience working with both internal teams and external suppliers.
Experience of supervising a team or mentoring others
Proven analytical and problem-solving abilities.
Effective prioritisation and execution of tasks in a high-pressure environment.
Excellent time-management & organisational skills.
Willing to challenge and improve existing process in a constructive manner by appropriately negotiating and influencing key stakeholders.
Desired skills:
IT Service Management toolsets (Cherwell, Remedy, ServiceNow etc)
Centralised monitoring toolsets (e.g. SolarWinds/Nagios/Icinga/etc)
Windows 10
If you are a dynamic leader with a passion for delivering exceptional customer service and driving continuous improvement, we encourage you to apply for this exciting opportunity. Please submit your CV .
Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Email Alert for IT Service Desk Leader jobs in United Kingdom
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