Technical Support Specialist
Cambridge
£ 28000 - 34000/annum + bonus (individual & company), pens
The Company:
A leading UK distributor
A cutting edge portfolio of products
A company showing continual growth
A private company with flat structure and no hierarchy
Fantastic career opportunity
The Role of the Technical Support Specialist
Our client is a leading UK distributor of advanced life science research products
As a Technical Support Specialist you will take responsibility for providing scientific technical support whilst creating and maintaining positive and strong relationships with customers.
You will engage with our customers to resolve pre- and post-sale technical enquiries.
You will also be responsible for all human blood, biospecimen and custom research services quoting and support.
Assess and manage the inbound enquiry queues (telephone and email) and allocate enquiries as appropriate
Establish yourself as first point-of-contact for future technical enquiries through relationship building
Acknowledge and empathise with customer issues
Identify information/data required for issue resolution and collect information as appropriate
Analyse experimental data to identify issues
Use the appropriate resources to identify and recommend corrective actions e.g datasheets, application notes, papers, supplier contact, customer service team contact etc -
Benefits of the Techni...