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Customer Service Team Leader

Brentwood

Pure are working exclusively with a well established client who are looking for a experienced Customer Service Team Leader to join their contact centre team due to growth.  Main Duties: Creating a booking spreadsheet from trackers for jobs due that month

Management of a tracker on system of data for property/construction clients

Running a small team of 3-4 call handlers, admin staff

Delegating daily admin tasks, emails, booking jobs etc

Delivering targets and KPI's to the team

Key Requirements: Must have Team Leading experience within a office environment

Contact Centre experience would be ideal

Construction industry experience would be a bonus

Excellent Customer Service experience

Driven and motivation

Must be able to drive due to location

Must have Excel knowledge basis or immediate level

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