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membershipbespoke
United Kingdom
Job Title: Customer Service Manager Contract: Part-time (25-30 hours per week, ideally across Mon-Fri) or Full Time (37.5 hours per week) Working Model: Working from home (UK) with co-working twice a month (Warwickshire) and quarterly team meetings Salary: £24,000 - £28,000 pro rata Start Date: Asap Duration: 12 months FTC (with plans to convert to
Job Source: membershipbespokeMetropolitan Thames Valley
Nottingham
This role: Customer Services Regional Manager F TC for 6 months (37.5 hours) Salary £ 51,426 + Company Benefits Location: Nottingham, NG9 1LA MTVH are delighted to be recruiting a Customer Services Regional Manager to join their Customer Service teams in Nottinghamshire on a 6 month fixed term basis. This opportunity would suit someone who genu
Job Source: Metropolitan Thames ValleyMetropolitan Thames Valley
Beeston
This role: Customer Services Regional Manager FTC for 6 months (37.5 hours) Salary £51,426 + Company Benefits Location: Nottingham, NG9 1LA MTVH are delighted to be recruiting a Customer Services Regional Manager to join their Customer Service teams in Nottinghamshire on a 6 month fixed term basis. This opportunity would suit someone who genuin
Job Source: Metropolitan Thames ValleyMacildowie Recruitment and Retention
Leicester
THE OPPORTUNITY: Macildowie are currently recruiting for a Customer Service Administrator working for a business based in Enderby. You must have enthusiasm, excellent communications skills and telephone manner, plus the ability to work under pressure in a busy office environment, also a keen awareness of the importance of excellent customer Servi
Job Source: Macildowie Recruitment and RetentionMacildowie Recruitment and Retention
Leicester
THE OPPORTUNITY: Macildowie are currently recruiting for a Service Administrator working for a business based in Enderby. You must have enthusiasm, excellent communications skills and telephone manner, plus the ability to work under pressure in a busy office environment, also a keen awareness of the importance of excellent customer Service. Good
Job Source: Macildowie Recruitment and RetentionCandidate Source Ltd
Ashby-de-la-Zouch
Join a leading provider of technology solutions for the transport industry in Customer Services. THE CUSTOMER SERVICES ROLE: Overall, you will be a vital link between service staff who perform on-site routine services and installation and the customer. This will include: Reviewing and updating engineers' work on their field management system Ensu
Job Source: Candidate Source LtdCandidate Source
Ashby de la Zouch
Join a leading provider of technology solutions for the transport industry in Customer Services. THE CUSTOMER SERVICES ROLE: Overall, you will be a vital link between service staff who perform on-site routine services and installation and the customer. This will include: Reviewing and updating engineers' work on their field management system Ensu
Job Source: Candidate SourceCompass Group UK
Rugby
Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Eurest on a part time basis, contracted to 25 hours per week. As a Customer Service Assistant, you will contribute to a passionate and friendly te
Job Source: Compass Group UKUnited Kingdom
THE OPPORTUNITY: Macildowie are currently recruiting for a Customer Service Manager working for a business based in Leicestershire. In this role you will be responsible for the Customer Service Centre Team to identify, develop and implement customer service process improvements.This is a permanent full time position. THE ROLE & YOUR RESPONSIBILITIES: Managing one of the Customer Service Centre teams, providing them with positive support, advice and encouragement in their development, providing cover in the absence of the other Team Leader.Allocating in-bound workloads and developing specific programmes of activity, such as outbound calling and emailing to customer service advisors to meet the needs of training providers and of the membership recruitment, renewal and engagement programmes, assisting the team with its daily workload as demand occurs.Monitoring accuracy and efficiency of operational processing and providing a monthly processes performance report to the Manager - Customer Service Centre, with recommendations for change or development where appropriate.Working with the IT and Digital teams to scope and test developments to related systems, resolving any issues and reporting to the Manager - Customer Service Centre as appropriate.Providing analysis and reports on membership and training provider activity to identify patterns of behaviour and opportunities for development.Ensuring that their team provides a first-class customer service experience to members, training providers and delegates.Defining and developing processes and procedures relating to training providers and membership within ISO standards, as required.Contributing to projects as required and identifying improvements to Customer Service Centre processes. EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:
Experience of managing a team and/or projectExperience of supervising and motivating others evaluating work performance and providing feedback and guidanceExperience of communicating complex concepts via telephone, face-to face and in writingExperience of presenting to large and small audiences using PowerPoint or other presentation toolsExperience of successfully delivering to identified targets with minimum supervisionExperience of communicating with people at all levels in businessExperience of working without direct supervision inside and outside of the normal office environmentExperience of using multi-relational databasesExperience of coaching and people development Experience in complaint handling and management
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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
Email Alert for Customer Service Manager jobs in United Kingdom
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