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HRC Recruitment
Edinburgh
Job Opportunity: Home Manager Location: Haddington Salary: £60,000/year plus bonus We are looking for an experienced Home Manager to lead our care home in Haddington. The ideal candidate will be responsible for the efficient day-to-day and long-term management of the Home, ensuring the wellbeing of both service users and staff. Key Responsibili
Job Source: HRC RecruitmentPertemps Glasgow
Livingston
Job Title: Customer Account Manager Location: Livingston Hours: Monday to Thursday 8am - 4:15pm and Friday 8am to 3pm (No Hybrid Working) Salary: Competitive Report To: Sales Manager Function: Commercial Profile We are lucky to be working with one of the world’s leading manufacturers of Nickel, Titanium and Steel alloy forgings for the aerospace,
Job Source: Pertemps GlasgowEveryday Loans
Everyday Loans Dunfermline, KY12 7DL, Dunfermline
Customer Account Managers – Opportunities That Empower You To Succeed. Are you looking for a fresh start? Have you got financial services experience and looking for a new challenge? We may have the role for you! Everyday Loans are currently recruiting for Customer Account Managers. Everyday Loans is an established market leader in consumer financ
Job Source: Everyday LoansBright Purple
Edinburgh
Customer Success Manager Scotland Remote How would you like to work for one of Scotlands leading SaaS companies? We are looking for an experienced Customer Success Manager with a flair for the technical side of things, and a passion for fostering long-standing client relationships. Youll be joining a remote first working environment with some
Job Source: Bright PurpleOwen Daniels Consultancy
LIVINGSTON
Our client are a leading manufacturer of precision parts for the aerospace and power generation industries. They are looking to add a Customer Account Manager to their team on a permanent basis. This would be a great fit for a meticulous individual who enjoys variety in their day to day. Customer Account Manager Permanent position Aerospace & powe
Job Source: Owen Daniels ConsultancyOwen Daniels Consultancy
Livingston
Our client are a leading manufacturer of precision parts for the aerospace and power generation industries. They are looking to add a Customer Account Manager to their team on a permanent basis. This would be a great fit for a meticulous individual who enjoys variety in their day to day. Customer Account Manager Permanent position Aerospace & powe
Job Source: Owen Daniels ConsultancyAccelerate Support and Care
Edinburgh
Accelerate Support & Care is a start-up private care company in Edinburgh, United Kingdom. We are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people, and with a diverse range of support functions, we are on a mis
Job Source: Accelerate Support and CareCityWorx
North East
Cityworx are recruiting on behalf of an established domiciliary care business, who are looking for an experienced Area Manager to cover domiciliary care branches based across the Liverpool and Greater Manchester area. Within this role, you will be expected to help the wider operational teams and offices with service delivery, including relief manag
Job Source: CityWorxEdinburgh, Scotland, United Kingdom
MAPAL Group is looking for an Edinburgh based Customer Care Manager.
This role reports to Customer Care Team Lead.
At MAPAL Group , you will find a fast-paced, agile, and multi-cultural work environment where we move quickly to meet the needs and surpass the expectations of the world’s largest hospitality providers. Our passion for customer service will make us the clear new market leader in hospitality solutions for hotels, pubs, restaurants, and institutions. With the continued expansion of our business, we seek qualified candidates who share our vision, values, and commitments to superior customer service and market growth. The key to our success is the commitment to equal opportunities that we offer.
A Customer Care Manager forms part of our Customer Care Team. A team of Customer Care Managers who operate on a ‘one to many’ business module, providing an efficient customer focused service to our pool of C & C+ customers who either fall under a specific ARR banding or are not a core industry customer.
A Customer Care Manager will share responsibilities of managing a large portfolio of customers remotely, engaging stakeholders and forming reliable relationships. The team will work closely to share the responsibilities of retaining and growing the customer base. They will pro-actively work with customers to ensure engagement with their solution, discuss alternative products in our portfolio that could support the customer's goals and help them achieve ongoing operational success.
Responsibilities
• Manage a large group of accounts using a light touch transactional approach.
• Protect controllable attrition and ARR value of portfolio.
• Identify customer strategy, growth plans and key contacts to uncover cross-sell and upsell leads for Sales.
• Expand and maintain a detailed account record of each account within the CRM.
• Participate in identifying industry best practices to be shared.
• Support industry-specific marketing campaigns for the customer base.
• Educate and direct customers to self serve support available.
• Use automation to obtain health scores and engage with customers on mass.
Qualities & Requirements
The successful candidate will have:
• Experience working in the hospitality sector with a focus on bars/pubs, restaurants, or hotels.
• Ability to identify problems and opportunities as well as offer or implement actions and solutions.
• Proven ability to effectively manage work across teams and disciplines.
• An ability to influence others through effective communication and negotiations.
• LMS experience is a plus.
• Multi-lingual is an asset (English, French, Spanish).
Skills:
• Excellent oral and written communication skills.
• Excellent personal organization skills and attention to detail.
• Strong people skills. Ability to work well with a diverse multi-cultural environment.
• Willingness to work flexible hours when required.
• The ability to work independently or as part of a team and the ability to take direction is a must.
• Strong analytical and troubleshooting skills.
• Ability to cope with conflicting demands and prioritize and adapt in a rapid growth environment.
MAPAL Group offers competitive salaries, achievable incentive bonuses, career advancement opportunities and unique employee-focused culture.
Email Alert for Customer Care Manager jobs in Edinburgh, Scotland, United Kingdom
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