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BDO UK LLP
Liverpool
Ideas | People | Trust We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world.We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly a
Job Source: BDO UK LLPPontoon
Chester
Service Desk Analyst/1st Line support Chester 12 months Fixed Term role initially Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identifies
Job Source: PontoonJust IT Recruitment
Liverpool
IT Service Desk Analyst Apprentice A leading accountancy and business advisory firm is seeking a talented IT Service Desk Analyst Apprentice. This firm provides crucial advice and solutions to entrepreneurial organizations navigating today's dynamic business landscape. Working closely with Britain's economic engine-ambitious, high-growth businesses
Job Source: Just IT Recruitmentecruit
Warrington, Cheshire
Senior Service Desk Engineer £27,500 Newton Le Willows, Warrington The Role Do you have at least 3 Years of Managed Helpdesk experience? Do you have a knack for solving technical issues and a background in IT support? If so, IDT Support Solutions is looking for a Senior Service Desk Engineer to join the team! Our goal is to always provide excep
Job Source: ecruitIDT Support Solutions
Newton-Le-Willows
Senior Service Desk Engineer – £27,500 – Newton Le Willows, Warrington The Role Do you have at least 3 Years of Managed Helpdesk experience? Do you have a knack for solving technical issues and a background in IT support? If so, IDT Support Solutions is looking for a Senior Service Desk Engineer to join the team! Our goal is to always provide ex
Job Source: IDT Support SolutionsDG Partnership Ltd
Newton-le-Willows
Senior Service Desk Engineer – £27,500 – Newton Le Willows, Warrington The Role Do you have at least 3 Years of Managed Helpdesk experience? Do you have a knack for solving technical issues and a background in IT support? If so, IDT Support Solutions is looking for a Senior Service Desk Engineer to join the team! Our goal is to always provide exc
Job Source: DG Partnership LtdIDT Support Solutions
Newton-le-Willows
Senior Service Desk Engineer – £27,500 – Newton Le Willows, Warrington The Role Do you have at least 3 Years of Managed Helpdesk experience? Do you have a knack for solving technical issues and a background in IT support? If so, IDT Support Solutions is looking for a Senior Service Desk Engineer to join the team! Our goal is to always provide ex
Job Source: IDT Support SolutionsAge UK Group
Warrington
Age UK's Digital & Technology division is recruiting for an Asset and Dispatch Team Leader to join our customer-centric team. The Service Desk is embarking on an exciting time as we look to create lots of new processes, procedures and working practices. The Service Desk will become the Single Point of Contact for all IT related incidents and req
Job Source: Age UK GroupLiverpool
Liberty has an exciting opportunity for a Service Desk Analyst to join our team, based in Knowsley. You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a competitive salary between £26,000 to £28,000 (DOE) per annum Plus Benefits.
The strength of our organisation lies in the quality of the people we work with. We’re proud to employ the most talented, driven individuals within the property services sector.
We are an experienced and innovative property services business that is committed to putting customers and clients at the heart of everything we do. Liberty delivers people-focused, intelligence-driven property services that deliver better outcomes for customers and clients. We repair and maintain buildings, manage properties, build homes and support clients with all their property needs with a strong commitment to value for money services that make a positive difference to people and the communities in which we work.
Key responsibilities for this Service Desk Analyst will include:
Provide operational support, over the phone and face to face for the IT Service Desk
Ensure all incidents are recorded on the Service Desk Management Tool and are resolved
Ensure all incidents and service requests are identified, categorised, prioritised, diagnosed and managed effectively
Take ownership of incidents and service requests through to resolution
Ensure all incidents and service requests which can’t be resolved at the service desk are escalated to 2nd & 3rd line teams and proactively managed
1st line support, troubleshooting of IT related problems from in-house software to hardware
Identify improved ways of working
What we are looking for in our ideal Service Desk Analyst:
GCSE level or equivalent in Maths and English. ITIL V3/V4 Qualification, MCP or equivalent qualification (Desirable). In depth knowledge of industry standard products including Windows 10, Android, IOS, MS Office. Networking protocols & desktop/laptop computers and peripherals experience. Excellent PC support experience in a multi-site environment. Knowledge of Service Desk logging systems and experience working within a busy IT Service Desk environment.
We offer a range of benefits for a rewarding career including though not limited to:
Pension scheme
23 days Annual Leave, plus Bank Holidays
Cycle to work Scheme
Liberty Sense Awards – employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher
YuLife, includes:
Life Insurance/Death in service benefit – 2x annual salary value
Smart health (including rund the clock access to 24/7 UK-based GPs)
Best Dctors to provide a second opinion on complex cases or diagnosis
Mental Health Supprt,4-6 sessions with a psychologist or psychotherapist
Online Heath Check
Nutritin consultations
Online fitness prgramme
YuMatter- Emplyee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions, with a counsellor
Free will writing
Reward scheme fr healthy behaviours to earn YuCoin which can be redeemed on the app for vouchers/ rewards
Exclusive membership and wellbeing prduct discounts
Medicash Health Cash Plan (optional to register, P11D tax value approximately £11.60 per year however allows claims for up to £996 per year) includes:
Claiming eligible cash back n dental or optical treatments, specialist consultations, tests or scans
Discunted gym membership
Savings n cinema tickets, travel, holidays & retail
In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required.
Liberty strives to be a diverse and inclusive place where we can ALL be ourselves. We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion and Engagement.
Please note, only candidates who have the right to work in the UK will be considered for this vacancy.
As part of our recruitment process all employees need to be vetted and undertake pre employment checks. For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty.
If you have the desire to work in a busy and high performing team, why not join us as our Service Desk Analyst, click “apply” below – we want to hear from you!
Closing date: 13th June 2024 (we reserve the right to close this vacancy earlier depending on number of applications).
Email Alert for Service Desk Analyst jobs in Liverpool
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