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Hays Specialist Recruitment Limited
Rushden
Your new company SME Rushden Your new role Customer Care Advisor /Complaints Advisor Monday to FridayHybrid 1 day from home3 months PlusSalary equivalent to 25 - 28k What you'll need to succeed Great opportunity for a Customer Care/Complaints advisor to join a lovely growing business to ensure customer satisfaction.This role will be integral to pr
Job Source: Hays Specialist Recruitment LimitedPavers Ltd
Bicester
Are you passionate about achieving sales targets and finding just the right products for customers? Do you have a ‘can do' attitude, passion for great customer service and enjoy working in a fast paced and fun environment? Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for progressi
Job Source: Pavers LtdAdecco
Aylesbury
Our client, an award-winning insurance provider is seeking a Complaints Officer with an immediate start. As a Complaints Officer, you will be responsible for effectively co-ordinating customer complaints and reporting processes within regulatory time lines. To excel in this role, you should have previous experience in dealing with customer complain
Job Source: AdeccoACS Staffing Solutions
Northampton
Complaints Specialist Northampton £24,231 + monthly bonus Monday – Friday 8am – 5pm ACS are proud to be recruiting on behalf of one of the UKs largest trade businesses, who are growing their complaints department in Northampton. They are looking for a polished service professional, with well-rounded communication skills. Experience in a simila
Job Source: ACS Staffing SolutionsSnap Finance UK
milton keynes, england, United Kingdom
JOIN A FUN COMPANY WHO LOOK TO CREATE THE IMPOSSIBLE & LOVE TO GET STUFF DONE! Who are we and what do we do? Snap Finance was founded in the United States in 2012, and today is the largest privately held alternative finance in the US. Snap Finance UK was launched in July 2017 and offers financial solutions to consumers who have been refused credi
Job Source: Snap Finance UKACS Staffing Solutions
Northampton
Complaints Specialist Northampton £24,231 + monthly bonus Monday – Friday 8am – 5pm ACS are proud to be recruiting on behalf of one of the UKs largest trade businesses, who are growing their complaints department in Northampton. They are looking for a polished service professional, with well-rounded communication skills. Experience in a simila
Job Source: ACS Staffing SolutionsOxby and Parke Recruitment
Aylesbury
The Company A hugely successful business who have cemented their place as one of the insurance industry’s leading suppliers. We are looking for an experienced Complaints Officer to join them, initially on a three month fixed term contract, with potential for it to be extended or turn permanent. The Role You will be responsible for dealing with co
Job Source: Oxby and Parke RecruitmentFirstPort (UK)
luton, england, United Kingdom
Job Role: Complaints Handler Location: Luton Salary: Starting from £22,400 per annum Hours: 35 hours per week, Monday to Friday The Job Role As a Complaint Handler, you will play a pivotal role in ensuring the effective resolution of customer complaints. Your responsibilities will include investigating, addressing, and resolving customer conce
Job Source: FirstPort (UK)milton keynes, england, United Kingdom
Customer Complaints Advisor
Gatehouse Bank plc, England, United Kingdom (Hybrid)
Wilmslow, Milton Keynes or London.
Role purpose
The purpose of this role is to be responsible for the day-to-day handling of Customer Complaints, ensuring any complaints received by the business are handled efficiently and within regulatory timescales. Making recommendations when drafting responses. Ensuring the business runs smoothly and ensuring SLA’s, quality standards and customer service levels are achieved.
Key responsibilities
Build customer relationships by actively listening and resolving complaints quickly, efficiently, and accurately. Explain policies and procedures courteously and patiently.
Liaise with Financial Ombudsman Service (FOS) whenever any complaints are referred to FOS.
Build customer loyalty through continuous improvement and ensure customer satisfaction. following receipt of a complaint.
Establishment and on-going review of working practices to ensure they are fit for purpose and meeting customer’s needs.
Develop and maintain a working knowledge of policies, procedures, and systems.
Good understanding of consumer financing activities including products and services.
Monitoring specific Mailbox and managing internal and external phone calls.
Ensure that all standard operating procedures and policies are adhered to at all times.
Identify products, services and other opportunities and threats within the marketplace and advise/recommend to management accordingly.
Implement and embed the requirements of the risk framework and risk policies and relevant controls within your area of responsibility.
Skills required
Complaints handling experience.
Banking experience, preferably in home finance / savings servicing or banking operations.
Ability to multi-task and work in a fast-paced environment while providing a high level of customer service.
Excellent customer service and problem resolution skills.
Ability to provide internal and external customers with the highest quality of customer service that meets their needs, in a timely efficient and professional manner.
Ability to meet deadlines along with excellent time management skills.
Flexible in approach, rational when faced with changing priorities in a dynamic environment.
About us
Founded in 2007, we are a challenger bank that operates in accordance with Shariah principles, with offices in London, Milton Keynes and Wilmslow. We’re one of the fastest growing banks of our kind in the UK and are a subsidiary of Gatehouse Financial Group Limited.
We offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate investments.
Our way of operating is stable, transparent, and shares risk and reward in an equitable way. That’s why we talk about balanced banking.
Additional details
We offer a highly attractive reward package; the typical benefits include:
25 days holiday entitlement increasing with service
Pension Plan
Private Medical Insurance
Dental Cover
Income Protection
Life Assurance
Employee Referral Bonus
Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank. Full details of their Privacy Policy can be viewed by using this link https://www.thecurvegroup.co.uk/privacy-policy/
Email Alert for Customer Complaints Advisor jobs in milton keynes, england, United Kingdom
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