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Customer Service

Manchester

Our client are looking for a positive, friendly and proactive individual to join their Customer Service team their Manchester office. You will be the first point of contact for customers via telephone, assisting with customer queries while maintaining the exceptionally high level of service they provide.

The successful candidate will be self-motivated with a strong work ethic and customer centric approach, acting as an ambassador for the brand while developing and improving processes and systems to improve efficiency and customer satisfaction.

This role is a 5 day work week which includes weekend work (Sundays are home working). You are free to choose which 3 week days you would like to work.

Your key responsibilities

Answering and dealing with all phone calls & emails promptly and efficiently, while ensuring customer satisfaction

Liaising with the Engineers to arrange their job schedules

Diagnose any product issues remotely, determining how each issue can be resolved & actioning next steps where necessary

Improving the scheduling and customer service processes to ensure efficiency and customer satisfaction, in accordance with their strategic objectives

Maintaining an excellent knowledge of our product and technical information in order to ensure each customer receives the correct information and service

Key skills

The ability to use your own initiative on each call

Confidence on the phone

Great phone manner

Problem-solving

Essential experience

Customer service experience - 2 years minimum

Desirable experience

Job scheduling

Liasing with engineers

The office is based in Manchester City Centre with free parking available

Apply

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Customer Service jobs in Manchester

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