CRM Upgrade Training Leader
Aberdeen
Our client is looking for a CRM Upgrade Training Leader for a contract position, working remotely.
ROLE
A platform upgrade to revamp corporate CRM; Deal Machine, with a new ‘Lightning’ engine:
Transferring system processes and automations from SKUID to SFDC layer for optimized data processing and faster page load.
Establishing data connectivity to tap into a broader suite of commercial effectiveness tools.
Designing a new UI (including mobile access) for a more contemporary and efficient platform
RESPONSIBILITIES
Training needs analysis – Assessing persona specific training requirements based on change impacts of the new platform and audience training needs.
Training strategy and plan – Designing the overall training approach and execution plan, including curriculum design, training schedule and resource allocation.
Collaboration with Business segments training leaders – set an operating rhythm with Business segments training leaders to review the training strategy, plan, and content structure + assignment in Learning.
Training content production
Curating multi-channel content based on training needs analysis including recorded videos, quick reference guides, detailed ‘step-by-step' guides and updated Help Articles
Set up training courses and curriculum in the learning platform and align associated sales competencies, allocating courses/curriculum based on persona, and reporting training content adoption.
Training...