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Staffline Recruitment Ireland
Belfast, Northern Ireland, United Kingdom
We are working with our client, a leading player within their industry, to recruit an established Team Leader. Overall Responsibility : Duties Ensure the effective running of the shift team Manage the event and call handling performance of the shift team to achieve and exceed KPI’s Responsible for maintaining and improving on the quality of wo
Job Source: Staffline Recruitment IrelandBlue Arrow - Coventry
Belfast
We are looking for Senior Contact Centre Consultants to join a team to support in collections and recoveries. The role is office based within Belfast City Centre working Monday to Friday 9am to 5pm. The main purpose of the role is managing all UK customers who are experiencing financial or repayment difficulties. This may be because of a change i
Job Source: Blue Arrow - CoventryBupa Dental Care
Larne
Join Our Team as a Lead Dental Nurse at Bupa Dental Care Ballymena! Practice Manager: Davina Clark Location: Ballymena, Northern Ireland Position: Fixed Term (Employed) Job Title: Lead Dental Nurse Contract Length: 12 months Working Hours: Monday: 8:15 AM - 5:00 PM Tuesday: 8:15 AM - 5:00 PM Wednesday: 8:15 AM - 5:00 PM Thursday: 8:15 AM
Job Source: Bupa Dental CareMANTIS
Belfast, Northern Ireland, United Kingdom
Please note that this role requires the applicant to be based in Northern Ireland, or to be willing to move there. MANTIS Live, a leader in the Vehicle CCTV sector, is renowned for its innovative approach in leveraging technology to enhance safety and efficiency. Our commitment to excellence has propelled us into a position of leadership within th
Job Source: MANTISSearch 5.0
Belfast, Northern Ireland, United Kingdom
Lead Data Engineer Want to help drive the Data function with one of the most reputable employers in Belfast? This company is known for it’s innovation, delivery, and culture. Their Belfast hub is at the centre of the tech community, promoting learning and diversity at all levels. They have a new opportunity for a Lead Data Engineer – this functi
Job Source: Search 5.0Bupa Dental Care
Antrim
Join Our Team as a Lead Dental Nurse at Bupa Dental Care Ballymena! Practice Manager: Davina Clark Location: Ballymena, Northern Ireland Position: Fixed Term (Employed) Job Title: Lead Dental Nurse Contract Length: 12 months Working Hours: Monday: 8:15 AM - 5:00 PM Tuesday: 8:15 AM - 5:00 PM Wednesday: 8:15 AM - 5:00 PM Thursday: 8:15 AM
Job Source: Bupa Dental CareHarland & Wolff
Belfast, Northern Ireland, United Kingdom
Job Description We are currently looking to appoint a Production Engineering Lead to provide strategic direction to a team of production engineers, overseeing the planning, development, and execution of ship construction projects. The appointed person will be responsible for ensuring the efficiency, quality, and timely completion of shipbuilding p
Job Source: Harland & WolffVersion 1
Belfast, Northern Ireland, United Kingdom
Version 1 has celebrated over 26 years in the Technology industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are
Job Source: Version 1Belfast, Northern Ireland, United Kingdom
Job Description:
day-to-day call centre operations, including staff scheduling, performance monitoring, and resource allocation.
and implement strategies to improve call centre efficiency, productivity, and customer satisfaction.
monitor, and report on key performance indicators (KPIs) such as call volume, average handling time, and customer satisfaction scores.
coach, and mentor call centre team leaders to ensure they have the necessary skills and knowledge to provide excellent customer service.
a positive work environment that promotes employee engagement, motivation, and retention.
call centre metrics and customer feedback to identify areas for improvement and implement corrective actions.
with other departments, such as IT, HR, to ensure smooth operations and alignment with company goals.
escalated customer complaints and resolve complex issues in a timely and professional manner.
up to date with industry trends, best practices, and emerging technologies to continuously improve call centre operations.
and present regular reports on call centre performance to senior management.
Behavioural Competencies:
Demonstrates strong leadership qualities, inspires, and motivates team members, and leads by example.
Possesses excellent verbal and written communication skills, actively listens, and effectively conveys information.
Intelligence: Displays self-awareness, empathy, and the ability to manage emotions in high-stress situations.
Demonstrates flexibility and adaptability in a fast-paced, ever-changing environment.
Exhibits strong analytical and problem-solving skills, able to think critically and make sound decisions.
Works effectively with cross-functional teams, fosters positive relationships, and promotes a collaborative work environment.
Focus: Demonstrates a deep commitment to customer satisfaction, going above and beyond to meet customer needs.
and Development: Provides ongoing coaching, feedback, and development opportunities to help team members grow and succeed.
Experience:
Minimum 2 year in Team management
Required:
Right To Work in the UK
Complete and clear our Backgrounding checks (Financial & Criminal) due to nature of the job.
Email Alert for Contact Center Team Lead jobs in Belfast, Northern Ireland, United Kingdom
ⓘ There was an unexpected error processing your request.
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