Human Resources Administrator

Oldbury

About Crowe

Crowe is a leading national audit, tax, advisory and risk firm with global reach and local expertise. We are an independent member of Crowe Global, one of the top 10 accounting networks in the world, with access to more than 40,000 people in 150 countries and across 798 offices globally.

Our vision is to be recognised as essential to the future success of our clients by helping them to answer tomorrow’s questions, and make smart decisions that have lasting value through the highest quality audit, tax, advisory and risk services.

Crowe is where talented people can realise their potential, are successful and enjoy what they do by making a positive difference to our clients, communities and each other.

At Crowe, our aim is to create a community where regardless of gender, identity, sexuality, race, ethnicity, education or background, everyone is valued, can flourish and achieve their full potential.

Purpose of the role:

This role is part of the National HR team and will provide support nationally to the firm therefore the role and client base is varied and fast paced. The role reports into the HR Administration Team Leader working alongside two other Assistants in the firm’s HR Administration Centre. Whilst the role will be based in our Cheltenham office (St James’ House) you will provide support nationally to your allocated client groups. You will also be required to cover client groups that you are not dedicated to in times of others’ absence or due to workloads.

This role requires someone who is able to work to multiple deadlines, manage their workload efficiently and to be fully committed to the administration role within HR. The role will be demanding and requires outstanding attention to detail, accuracy and professional communication, both orally and written. The successful candidate needs to work with their own initiative whilst possessing a collaborative approach.

Responsibilities:

Key responsibilities include, but are not limited to:

Support the National HR department in a broad range of administrative duties, within your allocated office/s

Provide administration support covering the entire employee life cycle from onboarding through to the exit interviews, processing employment changes such as probations, department and office transfers

Accurately and comprehensively collate information in readiness for payroll reporting

Update the payroll software and HR database with new employee and relevant change information, ensuring employee records are kept up to date and supporting documents are saved to employee files

Ensure all workflows are actioned and reflected in the HR database, payroll software and on payroll reports in a timely fashion

Carry out Right to Work checks for new employees and alert a senior team member of any visa queries

Issue new starter references and respond to all reference requests including ex-employee, mortgage and visa applications

Process DBS checks

Respond to work experience and intern queries

Produce simple reports and manipulate people data

Be the first point of contact for all HR-related administration queries relating to your client group and escalate complex queries as necessary

Process HR-related expenses, if required, for the National HR team

Process HR related filing/e-filing for the National HR team

Provide cover for equivalent team members and their client groups when they are absent

Travel to the different regional offices as required

Technical skills, experience & knowledge:

Excellent administrative skills and experience

Demonstrable customer service skills

Able to analyse information quickly and respond as necessary

Professional and personally credible

Collaborative - able to work well with a range of people

Driven and focused approach on delivering the best possible results showing determination, resourcefulness with a sense of purpose

An inquisitive, open-minded approach to seek out new ways to support the development and efficiency of the HR function.

Ethical approach to managing data. Understanding that you will be handling sensitive information about the company and its employees, therefore exercising discretion and confidentiality at all times

Required Skills & Qualifications:

Strong, demonstrable administration experience with an understanding of HR procedures

Excellent interpersonal, oral and written communication skills

Excellent attention to detail

Fully IT literate with a good working knowledge of Microsoft Office packages including Excel, Word and PowerPoint

Confident in handling and manipulating numerical data and calculations

Ideal requirements:

Understanding/working knowledge of Access or other HR database system/s

Experience of working in shared services and/or experience working within professional services advantageous

Experience in payroll and/or financial administration

Why choose Crowe?

At Crowe we understand that it is often the culture and values of a firm that are most important when looking for a new workplace.

Whether you’re working in statutory audit, corporate tax or you’re a marketing or HR specialist, we place our people at the centre of everything that we do; promoting a collaborative, inclusive and friendly culture while remaining passionate about supporting and developing our people as they build their careers. We listen to our people and adapt to their changing needs alongside the needs of our growing business. We invest in our people to help them be the best they can be.

We value new ideas and innovation, and welcome people who are committed to making a difference by delivering excellent services to our people, clients and communities.

At Crowe, you will find the specialist knowledge, the resources and the commitment to help you build a satisfying and rewarding career, with continued learning and development, highly competitive salaries and flexible benefits.