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IT Service Desk Manager

City of Bristol, England, United Kingdom

Job Title: Service Desk Manager (12 month FTC)

Location: Bristol

Salary: up to £60,000

We are supporting a Bristol based legal practice who are looking to onboard a Service Desk Manager on a 12 month fixed term contract.

With a sterling reputation, diverse practice areas, and a commitment to innovation, they offer a unique platform for your career growth. Our client has continuously won numerous awards around best culture, best practice and company of the year in their industry. They put employees at the heart of their business model, offering ongoing support and development programmes for you to succeed.

The Role:

Leading and managing support Analysts and third-party resources

Ensuring service level agreements (SLAs) are met or exceeded by monitoring service desk performance and implementing improvements

Driving initiatives for continuous improvement within the service desk, such as implementing new tools or technologies

The Candidate:

Strong understanding of IT service management principles and frameworks (ITIL)

Experience in managing service delivery in a complex and dynamic business environment

Knowledge of ServiceNow is beneficial

The Package:

Base salary: £50,000-£60,000

Hybrid working

Private Medical Insurance

Performance bonus

Interested? If you think you're right for this role, then click the 'Apply Now' button and send us your CV.

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